Miu Miu Client Advisor
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Join Miu Miu in London as a Client Advisor, offering luxury customer service and promoting brand values. Located at Harrods, this role is part of the prestigious Prada Group.
Overview
Miu Miu, a distinguished brand under the Prada Group umbrella, epitomizes avant-garde fashion and luxury. The Prada Group, established in 1913 in Italy, is a global leader in the luxury sector, operating in over 45 countries with brands such as PRADA, Miu Miu, Church’s, and Car Shoe. The Group prides itself on its tradition of excellence and innovation, employing a diverse workforce from over 100 nationalities.
Role & Responsibilities
- Provide an exceptional luxury customer experience, prioritizing client needs and fostering meaningful relationships.
- Act as a Brand Ambassador, conveying and promoting the Brand philosophy and values.
- Achieve individual and team sales targets, ensuring superior service in-store and online.
- Exceed KPI goals, maintaining high standards of sales and customer service.
- Demonstrate comprehensive knowledge of products and the brand's history and culture.
- Capture and manage customer data in the CRM to maintain and develop client relationships.
- Embrace and promote an Omni Channel mindset.
- Stay informed on fashion trends and competitors to engage customers effectively.
- Resolve client complaints in collaboration with management and the Client Service team.
- Handle products with care and respect.
- Utilize digital tools to offer an integrated luxury experience.
- Conduct customer appointments both in-person and virtually.
- Collaborate with the Back of House team, participating in daily store operations and stock management.
- Comply with company procedures on operations, security, cash handling, inventory, and reporting.
- Foster a positive working environment, embracing diversity and inclusion values.
Qualifications
- Experience within a luxury or premium brand.
Skills
Experience
Prior experience in a similar role within a luxury or premium brand is required.
Workplace
This position is based in London, England, UK. Cerulean lists 465 open roles in London, including 17 posted recently. The broader England area accounts for 583 active listings on Cerulean, 19 of which are new. In UK as a whole, Cerulean currently features 623 open positions, with 22 posted this week.
Benefits
Employees benefit from a creative and international work environment, opportunities for professional growth, and an inclusive workplace that values diversity and equal opportunities.
Culture
The Prada Group fosters a creative and international environment where curiosity and the pursuit of excellence drive success. The company values the talent and passion of its employees, promoting professional growth and ensuring an inclusive workplace that respects diversity and equal opportunity.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.