Miu Miu Client Advisor

About Miu Miu

Miu Miu, founded in 1993 by Miuccia Prada and part of the Prada Group, is an iconic luxury fashion house celebrated for its irreverent elegance, intellectual femininity, and bold creative experimentation. As an employer, the brand offers a dynamic environment where heritage, contemporary culture, and innovation converge across design, retail, communications, merchandising, and corporate functions. Miu Miu seeks individuals with refined aesthetic sensibility, curiosity, commercial awareness, and a collaborative spirit. Employees are invited to contribute to a distinctive vision of modern luxury, supported by the excellence, global reach, and rigorous standards of one of the world’s leading fashion groups.

Role & Responsibilities

• Position the client at the center of all interactions, creating a welcoming environment and delivering exceptional service in accordance with the client journey ceremony
• Drive individual sales performance and maximize personal contributions toward store and team sales targets
• Exceed KPI goals whilst maintaining the highest quality of customer service and sales execution
• Demonstrate comprehensive product knowledge and deep understanding of Miu Miu brand heritage, culture, and design philosophy
• Capture and manage client data within the company CRM system to develop personalized relationships and identify future sales opportunities
• Embrace and actively promote an omnichannel retail mindset across in-store and ecommerce channels
• Maintain current knowledge of luxury fashion trends, competitor offerings, and emerging market insights to advise clients confidently
• Resolve client complaints with ownership, escalating to management or client services when necessary
• Handle all products with the highest level of care and respect
• Utilize company digital tools and technologies to provide a complete and integrated luxury shopping experience
• Host and conduct client appointments both in-person and through virtual channels
• Collaborate with back-of-house operations, participate in daily store activities, and maintain an organized stockroom
• Adhere to all company procedures regarding operational guidelines, stock management, security, cash handling, inventory, logistics, and head office reporting requirements
• Work collaboratively with colleagues to foster open communication, ensure consistent service excellence, and contribute to a positive, inclusive working environment

Qualifications

• Strong passion for luxury fashion and demonstrated commitment to exceptional client service
• Proven track record in luxury retail sales or client-facing advisory roles
• Excellent communication and interpersonal skills with the ability to build rapport and trust
• Result-oriented mindset with demonstrated ability to meet and exceed sales targets
• Proficiency in digital tools and CRM systems
• Fluent in English; additional language skills are advantageous

Skills

Experience

The ideal candidate will have prior experience in luxury retail environments or hospitality, with demonstrated success in driving sales performance and delivering high-touch client experiences. Experience with omnichannel retail models and CRM platforms is preferred.

Education

Secondary education minimum; further education in luxury retail, fashion, or hospitality is advantageous.

Workplace

Culture

Miu Miu fosters a bold, intellectually curious workplace where creativity, individuality, and a refined sense of irreverence are encouraged. As part of the Prada Group, the brand offers a dynamic and exacting environment in which teams collaborate across fashion, culture, and contemporary design to shape a distinctive global vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.