Miu Miu Client Advisor

About Miu Miu

Miu Miu, founded in 1993 by Miuccia Prada and part of the Prada Group, is an iconic luxury fashion house celebrated for its irreverent elegance, intellectual femininity, and bold creative experimentation. As an employer, the brand offers a dynamic environment where heritage, contemporary culture, and innovation converge across design, retail, communications, merchandising, and corporate functions. Miu Miu seeks individuals with refined aesthetic sensibility, curiosity, commercial awareness, and a collaborative spirit. Employees are invited to contribute to a distinctive vision of modern luxury, supported by the excellence, global reach, and rigorous standards of one of the world’s leading fashion groups.

Role & Responsibilities

• Place the customer at the centre of all interactions, creating a welcoming environment and providing excellence service aligned with the company's client journey ceremony
• Exceed individual sales targets and KPI goals while maximizing personal sales performance and contributing to overall store success
• Demonstrate expert product knowledge encompassing Miu Miu collections, brand history, culture, and design DNA
• Capture and maintain customer data in the company CRM system to build personalized relationships and identify future business opportunities
• Embrace the omni-channel mindset, facilitating seamless experiences across in-store, ecommerce, and virtual consultation touchpoints
• Maintain current knowledge of luxury fashion trends, competitor offerings, and seasonal collections to provide informed styling advice
• Resolve customer complaints with ownership and discretion, collaborating with line management and the Client Service team as needed
• Handle all products with the highest care standards and operate company digital tools to enhance the luxury customer experience
• Host and conduct customer appointments in-person or via virtual meetings
• Collaborate with back-of-house operations, participate in daily store activities, and maintain organized stockroom procedures
• Adhere to all company operational guidelines, security protocols, inventory procedures, and reporting requirements
• Foster a collaborative team environment through open communication and commitment to diversity and inclusion values

Qualifications

• Passion for fashion with a dynamic and enthusiastic demeanor
• Relevant sales experience, preferably in luxury, fashion, or cosmetics
• Customer-oriented mindset with a strong drive to achieve sales targets
• Team player mentality with results-oriented focus
• Fluent in Cantonese, Mandarin, and English

Skills

Experience

Relevant experience in sales, with background in the luxury, fashion, or cosmetics industry preferred.

Education

No specific formal education requirement stated.

Workplace

Culture

Miu Miu fosters a bold, intellectually curious workplace where creativity, individuality, and a refined sense of irreverence are encouraged. As part of the Prada Group, the brand offers a dynamic and exacting environment in which teams collaborate across fashion, culture, and contemporary design to shape a distinctive global vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.