- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- €28,000–36,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 9, 2026
About Miu Miu
Miu Miu, founded in 1993 by Miuccia Prada and part of the Prada Group, is an iconic luxury fashion house celebrated for its irreverent elegance, intellectual femininity, and bold creative experimentation. As an employer, the brand offers a dynamic environment where heritage, contemporary culture, and innovation converge across design, retail, communications, merchandising, and corporate functions. Miu Miu seeks individuals with refined aesthetic sensibility, curiosity, commercial awareness, and a collaborative spirit. Employees are invited to contribute to a distinctive vision of modern luxury, supported by the excellence, global reach, and rigorous standards of one of the world’s leading fashion groups.
The Client Advisor delivers a memorable luxury experience, builds lasting client relationships and achieves individual and store sales targets across in-store and e-commerce channels. The role combines personalized selling, CRM follow-up, appointments, omnichannel service and daily store operations; annual gross salary is €28,000–€36,000.
Role & Responsibilities
- Deliver an exceptional, memorable luxury customer experience by placing clients at the center, understanding their needs and expectations, building meaningful relationships and acting as a Brand Ambassador.
- Communicate and promote Miu Miu’s philosophy and values, guiding clients into the world of the brand.
- Achieve individual and store sales targets while proactively delivering excellent service and responding to customer needs in-store and through the e-commerce channel.
- Create a welcoming environment and meet customer needs and requests through an excellent service aligned with the client journey ceremony.
- Exceed individual sales targets, maximize personal sales performance and contribute to the success of the store.
- Exceed KPI goals while maintaining high standards of sales quality and customer service.
- Demonstrate excellent knowledge of products and Miu Miu’s history, culture and DNA.
- Record customer data in the Company CRM to maintain and develop relationships, provide a personalized approach and identify future opportunities.
- Follow up with clients using CRM tools to strengthen long-term relationships.
- Host and conduct in-person and virtual appointments, using technology where appropriate.
- Embrace and promote an omnichannel mindset.
- Stay informed about luxury fashion, trends and competitors to discuss them with clients and offer advice.
- Take ownership of resolving client complaints, liaising with the line manager and Client Service team when necessary.
- Handle products with the highest level of care and respect.
- Use Company digital tools to provide a complete, integrated luxury experience.
- Work in synergy with the Back of House, contribute to daily store operations and maintain an organized stockroom.
- Follow Company operational and stock procedures, including security, cash handling, inventory, logistics and head-office reporting, ensuring policies and procedures are proactively applied.
- Collaborate with colleagues, foster open and constructive communication, support a consistent exceptional experience and contribute to a positive working environment that embraces diversity and inclusion.
Qualifications
- Previous experience as a Client Advisor, Sales Assistant or in a similar role, preferably in luxury fashion or premium retail.
- Strong customer orientation and excellent interpersonal and communication skills, with the ability to build long-term client relationships and deliver a high-level, personalized shopping experience.
- Passion for fashion and luxury, genuine interest in the brand, its products and heritage, and the ability to communicate product knowledge effectively to clients.
- Results-oriented, proactive and flexible, with strong team spirit and the ability to work in a dynamic, fast-paced retail environment while contributing to individual and store targets.
Skills
Experience
Previous experience in a Client Advisor, Sales Assistant or similar role; preferably in luxury fashion or premium retail.
Workplace
The role is situated in Capri, Campania, Italy.
Explore jobs in Campania or in Italy.
Compensation
The base compensation for this position ranges from EUR 28,000 to EUR 36,000 per annum.
Culture
Miu Miu fosters a bold, intellectually curious workplace where creativity, individuality, and a refined sense of irreverence are encouraged. As part of the Prada Group, the brand offers a dynamic and exacting environment in which teams collaborate across fashion, culture, and contemporary design to shape a distinctive global vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.