Miu Miu Client Advisor

About Miu Miu

Miu Miu, founded in 1993 by Miuccia Prada and part of the Prada Group, is an iconic luxury fashion house celebrated for its irreverent elegance, intellectual femininity, and bold creative experimentation. As an employer, the brand offers a dynamic environment where heritage, contemporary culture, and innovation converge across design, retail, communications, merchandising, and corporate functions. Miu Miu seeks individuals with refined aesthetic sensibility, curiosity, commercial awareness, and a collaborative spirit. Employees are invited to contribute to a distinctive vision of modern luxury, supported by the excellence, global reach, and rigorous standards of one of the world’s leading fashion groups.

Role & Responsibilities

• Position the client at the center of all interactions, creating an inviting retail environment and delivering excellence in accordance with the brand's client journey ceremony
• Capture and maintain accurate customer data within the company CRM system to foster personalized engagement and identify future sales opportunities
• Embrace and actively promote an omnichannel retail mindset, seamlessly integrating in-store and digital touchpoints
• Demonstrate exceptional teamwork and collaborative communication to ensure consistent brand experience and maintain a positive, inclusive work environment
• Welcome and serve customers with attentiveness, providing an outstanding in-store experience at all times
• Execute strategic cross-selling initiatives across product categories to maximize sales performance and achieve individual KPIs
• Maintain current knowledge of fashion trends, competitive landscape, and product innovations within the luxury sector
• Establish and demonstrate authoritative brand and product knowledge to enhance customer confidence and purchasing decisions
• Address customer concerns and complaints professionally, escalating to management when necessary
• Uphold elevated visual merchandising and shop floor standards in strict compliance with operational guidelines and inventory procedures
• Maintain heightened security awareness and actively prevent unauthorized product removal from the retail environment

Qualifications

• Demonstrated passion for retail sales and luxury fashion environments
• Genuine curiosity and interest in luxury goods, fashion, art, and design
• Proven track record of building and maintaining long-term client relationships
• Ability to work both independently and as an effective team member
• Excellent verbal and written communication skills with strong interpersonal abilities
• Results-oriented mindset with resilience, self-motivation, and strong problem-solving capabilities
• In-depth product knowledge and enthusiasm for the fashion category

Skills

Experience

Retail experience in a luxury fashion or premium retail environment is preferred. Prior experience in building client relationships and meeting or exceeding sales targets is advantageous.

Education

High school diploma or equivalent is required. Additional education in fashion, merchandising, or business is beneficial but not mandatory.

Workplace

Compensation

The base compensation for this position ranges from USD 25 to USD 27 per hour.

Benefits

Eligible for commission, bonuses, and other incentive opportunities based on performance.

Culture

Miu Miu fosters a bold, intellectually curious workplace where creativity, individuality, and a refined sense of irreverence are encouraged. As part of the Prada Group, the brand offers a dynamic and exacting environment in which teams collaborate across fashion, culture, and contemporary design to shape a distinctive global vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.