Miu Miu Client Advisor

About Miu Miu

Miu Miu, founded in 1993 by Miuccia Prada and part of the Prada Group, is an iconic luxury fashion house celebrated for its irreverent elegance, intellectual femininity, and bold creative experimentation. As an employer, the brand offers a dynamic environment where heritage, contemporary culture, and innovation converge across design, retail, communications, merchandising, and corporate functions. Miu Miu seeks individuals with refined aesthetic sensibility, curiosity, commercial awareness, and a collaborative spirit. Employees are invited to contribute to a distinctive vision of modern luxury, supported by the excellence, global reach, and rigorous standards of one of the world’s leading fashion groups.

Role & Responsibilities

• Represent and promote Miu Miu’s philosophy and values, guiding clients into the world of the brand.
• Maximize individual and team sales while delivering a memorable luxury experience that puts clients first, identifies their needs and expectations, builds meaningful relationships, and develops brand loyalty.
• Create a welcoming environment, anticipate and meet client needs and requests, and provide excellent service in accordance with the client journey ceremony.
• Record client data in the company CRM to maintain and develop relationships, personalize client engagement, and identify future opportunities.
• Promote an omnichannel mindset.
• Collaborate with colleagues through open, constructive communication to deliver a consistent experience and contribute to a positive, inclusive working environment.
• Welcome and serve clients, providing an excellent in-store experience.
• Proactively cross-sell across departments and maximize sales opportunities to achieve individual sales targets and KPIs.
• Stay current on fashion trends and competitors.
• Demonstrate brand and product knowledge.
• Handle client complaints effectively, liaising with the line manager when necessary.
• Maintain high standards on the shop floor and in visual displays, following company operational guidelines and stock procedures.
• Support store security and remain alert to prevent product theft.

Qualifications

• Passion for selling and retail stores.
• Curiosity about and interest in luxury, fashion, art, and design.
• Experience building long-lasting client relationships.
• Ability to work both independently and as part of a team.
• Excellent communication and interpersonal skills.
• Ambition, resilience, self-motivation, a results-driven approach, and problem-solving ability.
• Passion for and knowledge of the managed product category.
• English is required; other languages are a plus.

Skills

Culture

Miu Miu fosters a bold, intellectually curious workplace where creativity, individuality, and a refined sense of irreverence are encouraged. As part of the Prada Group, the brand offers a dynamic and exacting environment in which teams collaborate across fashion, culture, and contemporary design to shape a distinctive global vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.