Michael Kors Store Manager

About Michael Kors

Michael Kors is an internationally recognized luxury fashion brand and lifestyle label, marketed globally across apparel, accessories and fragrances. As part of Capri Holdings, Michael Kors operates within a portfolio of premium fashion houses and emphasizes design-led product, elevated retail experiences and a fast-paced, customer-centric retail network.

Role & Responsibilities

• Lead and inspire the store team to create a culture of performance, accountability, and results
• Recruit top talent and develop staff into brand ambassadors, ensuring retention through actionable succession planning
• Support training and onboarding initiatives for new hires and provide ongoing performance feedback and coaching
• Meet and exceed sales goals whilst ensuring the team is held accountable for results
• Analyze business reports and develop action plans to meet or exceed sales expectations
• Establish quarterly business plans and ensure sales and unit goals are clearly communicated to all team members
• Maintain strong sales floor presence and lead by example in customer service excellence
• Coach Jet Set Ambassadors to resolve customer service issues and drive client loyalty through clienteling applications
• Manage the client database and leverage customer information to increase sales revenue
• Ensure store maintenance and auditing programs align with brand standards and visual merchandising directives
• Control store expenses and continually identify opportunities to reduce costs
• Maintain inventory control integrity through bi-annual inventory counts and effective scheduling
• Prioritize loss prevention and implement immediate action on early signs of loss
• Partner with District Visual Merchandising Manager to implement and maintain all visual merchandising strategies
• Ensure brand image and grooming standards are upheld across the team
• Communicate effectively with District Manager, corporate office, mall management, and retail partners
• Generate additional revenue through local customer events

Qualifications

• Proven retail management experience in a fast-paced environment
• Charismatic and inspirational leadership skills with ability to motivate and develop teams
• Strong technology proficiency and ability to leverage technology to drive sales and enhance customer experience
• Proficiency in retail mathematics, KPI analysis, and Microsoft Office applications
• Excellent organizational, interpersonal, and follow-up skills with strong attention to detail
• Ability to work under pressure and thrive in a challenging, fast-paced retail environment
• Fluent in English

Skills

Experience

Proven retail management experience in a fast-paced retail environment with demonstrated success in leading teams, driving sales performance, and managing store operations.

Education

No specific educational qualification required.

Workplace

Compensation

The base compensation for this position ranges from GBP 45,000 to GBP 65,000 per annum.

Benefits

Employee discount across Michael Kors and Jimmy Choo; clothing allotment; Employee Wellbeing Programme.

Culture

Michael Kors fosters a design-driven, service-oriented retail culture that blends creative energy with commercial discipline. Teams work in a fast-paced, international environment where collaboration, attention to detail and polished client service are highly valued.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.