Michael Kors Store Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 10, 2026
About Michael Kors
Michael Kors is an internationally recognized luxury fashion brand and lifestyle label, marketed globally across apparel, accessories and fragrances. As part of Capri Holdings, Michael Kors operates within a portfolio of premium fashion houses and emphasizes design-led product, elevated retail experiences and a fast-paced, customer-centric retail network.
Michael Kors Shop Manager at John Lewis Bluewater, London. Lead retail team, drive sales, and deliver exceptional customer experiences.
Role & Responsibilities
- Inspire, coach, and support the host store team to build a culture of accountability and high performance
- Assist in onboarding and developing new team members with inclusive and effective training
- Provide constructive feedback to help team members grow and succeed
- Meet and exceed Shop-in-Shop sales goals, holding self and team accountable for results
- Analyze reports and develop action plans to ensure expectations are met or exceeded
- Track and communicate business results and opportunities, driving sales and product knowledge
- Ensure sales and unit goals and all relevant KPIs are in place for Michael Kors Ambassadors and communicated effectively
- Demonstrate sales leadership by playing an active role on the selling floor
- Collaborate with the District Manager and wholesale marketing to identify marketing opportunities supporting sales
- Identify and communicate product and inventory needs in a timely manner
- Educate retail partner sales associates on Michael Kors' selling experience
- Manage and conduct weekly/monthly business overview and seasonal product training with retail partners' teams
- Lead the team to prioritize inclusive, high-quality customer experiences that build loyalty and trust
- Support consistent client communication using all available tools and channels
- Manage the client database to identify opportunities for engagement and growth
- Maintain a visible presence and model elevated service standards
- Empower team members to resolve customer concerns with empathy and autonomy
- Ensure the shop-in-shop and stockroom are well-maintained, organized, and accessible
- Partner with retail teams to keep visual graphics current and impactful
- Oversee timely processing of deliveries and stock placement
- Maintain open communication with corporate, regional, and district teams
- Collaborate on visual merchandising strategies and ensure consistent execution
- Use company communication platforms effectively and follow through on required actions
- Uphold brand standards for presentation and professionalism in a respectful and inclusive manner
- Model company values and behaviors, using the behavior toolkit to promote a positive workplace culture
Qualifications
- Proven experience in retail and team leadership within a dynamic environment
- Comfort with technology and ability to use digital tools to enhance customer experience
- Adaptability and resilience in a fast-paced setting, with a positive and inclusive attitude
- Strong organizational and interpersonal skills, with attention to detail
- Proficiency in retail metrics, KPIs, and Microsoft Office
- Effective communication skills in English
Skills
Experience
Proven experience in retail and team leadership within a dynamic environment, with demonstrated ability to drive sales performance and manage retail operations in a competitive setting.
Education
Not specified
Workplace
This position is based in London, England, UK.
Benefits
Competitive compensation package, clothing allotment, employee wellbeing programme
Culture
Michael Kors fosters a design-driven, service-oriented retail culture that blends creative energy with commercial discipline. Teams work in a fast-paced, international environment where collaboration, attention to detail and polished client service are highly valued.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Michael Kors, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Shop Manager», «Retail Manager», «Shop Operations Manager», «Store Operations Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.