Michael Kors Store Manager

Overview

Michael Kors is a global luxury fashion brand within Capri Holdings Limited, known for accessible American luxury across ready-to-wear, accessories and leather goods. As an employer, the brand emphasizes retail excellence, strong commercial performance, and a polished client experience, offering structured career pathways within a multinational luxury group.

Role & Responsibilities

• Lead, inspire and coach the store team to deliver consistent performance, accountability and a high-standard brand experience.
• Recruit, onboard and develop talent; implement talent and succession plans to maximise retention and build a team of brand ambassadors.
• Drive exceptional customer service and clienteling, ensuring proactive management of the client database and use of clienteling apps to increase loyalty and repeat business.
• Own sales performance: set targets, analyse reports, develop action plans and use quarterly planners to meet or exceed sales and unit goals.
• Maintain store operations and visual standards, control costs, ensure inventory integrity via bi-annual inventories, and prioritise loss prevention in collaboration with LPRM.
• Optimise workforce scheduling to ensure the right people are in the right place at the right time and ensure adherence to grooming and brand presentation standards.
• Collaborate with district and corporate teams, retail partners and logistics to drive assortment, merchandising directives and district-wide performance.

Qualifications

• Proven retail management experience with a fast-paced, customer-focused retailer.
• Charismatic and inspirational leader with strong coaching and people-development skills.
• Demonstrable proficiency in retail math, KPIs and the use of sales reports to drive action.
• Strong organisational skills, attention to detail, and the ability to perform under pressure.
• Fluent English; ability to engage effectively with district and corporate stakeholders.

Skills

Experience

Significant, proven retail and store management experience within a fast-paced, results-driven retail environment, including people leadership, P&L awareness and proven ability to meet sales targets.

Education

High school diploma or equivalent required; bachelor's degree in business, retail management or a related field preferred.

Workplace

Culture

The brand fosters a polished, performance-oriented retail culture focused on elevated client service and commercial excellence. Teams operate in a fast-paced, collaborative environment with an emphasis on professional development and adherence to global brand standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.