Michael Kors Store Maintenance Helpdesk Coordinator
- Location
- Employment
- Full-Time
- Seniority
- Junior
- Department
- Engineering, Facilities & Maintenance
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 26, 2026
About Michael Kors
Michael Kors is an international luxury fashion house known for ready-to-wear, accessories and leather goods. The brand is part of Capri Holdings and operates globally across retail, wholesale and travel retail channels; as an employer it blends fast-paced commercial retail operations with the structures of a global fashion group.
Michael Kors seeks a Store Maintenance Helpdesk Coordinator in Manno, Switzerland to manage FM ticketing, first-level support and vendor coordination.
Role & Responsibilities
- Act as primary point of contact for retail stores, concessions, wholesale, travel retail and internal teams for all store maintenance matters.
- Receive, review and triage all Facility Management (FM) ticketing requests; perform first-level quality checks for clarity, categorization, priority and required attachments.
- Assign tickets to internal technical teams or external vendors according to issue type, priority and store location; escalate urgent or health & safety–critical issues per guidelines.
- Coordinate ticket follow-up and ownership handovers; monitor status and provide regular progress updates (weekly/monthly) to relevant stakeholders and country managers.
- Maintain and update service records, facilities database and contractor documentation; control the maintenance calendar and establish job priorities and timeframes.
- Review and approve invoices related to store maintenance and deliver accurate reporting to the Facilities & Maintenance Manager.
- Support continuous improvement of helpdesk processes and data quality within the ticketing platform; identify recurring issues and training needs.
- Provide occasional front desk support during receptionist absence and perform other administrative duties as required.
Qualifications
- Strong customer-service and helpdesk mindset with a structured, solution-oriented approach.
- High attention to detail and proven ability to prioritize and manage multiple requests simultaneously.
- Clear and professional written and verbal communication skills; able to liaise with stores, vendors and internal stakeholders.
- Comfortable using ticketing systems and digital platforms; experience maintaining databases and operational records.
- Problem-solving attitude and ability to work closely with technical and operational teams.
Skills
Experience
Preferably 2+ years in helpdesk, facility management, retail operations or a related customer-service environment; experience handling ticketing platforms and coordinating external contractors is advantageous.
Education
High school diploma or equivalent; vocational or technical qualification in facilities, operations or administrative disciplines is advantageous.
Workplace
This position is based in Manno, Ticino, Switzerland, within easy reach of Lugano.
Benefits
Cross-brand discount; Exclusive employee sales; Paid parental leave; Generous holiday schedule and vacation days; Summer Fridays; Internal mobility across Capri Brands (Michael Kors, Jimmy Choo); Flexible working hours; Thrive Wellness Program; LifeWorks Employee Assistance Program; #FeelGreat program (Connected Communities, Inspired Innovation, Responsible Future, Meaningful Experiences).
Culture
Michael Kors operates at the intersection of global luxury and commercial retail, fostering a creative, fast-paced environment that values cross-brand mobility and employee wellbeing. As part of Capri Holdings, the workplace emphasises inclusivity, professional development and programmes designed to support work-life balance.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Michael Kors, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Facilities Helpdesk Coordinator», «Retail Facilities Coordinator», «Maintenance Helpdesk Specialist», «Store Facilities Support Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.