Michael Kors Shop Supervisor
Michael Kors Shop Supervisor (32h PT) in Milan at La Rinascente — lead the Jet Set team and deliver luxury retail experiences.
Overview
Michael Kors is a global luxury fashion brand within the Capri Holdings group, recognised for accessible luxury in ready-to-wear, handbags and accessories. As a retail employer, the brand prioritises polished customer experience, strong visual identity and collaboration with retail partners such as department-store shop-in-shops.
Role & Responsibilities
- Lead the Jet Set team within the La Rinascente shop-in-shop, providing daily coaching, support and performance feedback to achieve sales targets.
- Ensure brand image and grooming standards are consistently upheld and role-model company behaviours using the behaviour tool kit.
- Deliver exceptional, personalised customer service to drive loyalty and repeat business; proactively manage and grow the client database.
- Collaborate closely with shop-in-shop and host store management on sales strategies, product training and partner education to align selling standards.
- Maintain floor presence and ownership of merchandising, VM standards, stockroom organisation and timely processing of deliveries.
Qualifications
- Proven ability to work in a fast-paced, high-volume retail environment with enthusiasm and resilience.
- Demonstrated capability to motivate and collaborate with team members to achieve shared sales objectives.
- Strong communication skills; fluent English preferred.
- Professional image and attention to grooming consistent with brand policies.
- Comfortable using retail technology and tools to enhance sales and the client experience.
Skills
Experience
Experience in luxury or premium fashion retail with supervisory or team-lead responsibilities, ideally within a shop-in-shop or department-store environment. Demonstrated track record of meeting sales targets and coaching sales teams.
Education
Secondary education required; vocational training or a diploma in retail management, fashion or business is advantageous.
Workplace
The successful candidate will be located in Milan, Lombardy, Italy. 541 luxury roles are listed in Milan on Cerulean, 11 posted in the last 48 hours. Across the Lombardy region, Cerulean lists 564 open positions — 11 listed in the past two days. Cerulean currently advertises 1.295 open roles in Italy, including 27 added in the last 48 hours.
Culture
The workplace emphasises a fast-paced, client-centric retail mentality where image, service and collaboration are paramount. The brand seeks inclusive, diverse colleagues and adheres to equal‑opportunity principles as part of the wider Capri Holdings culture.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.