Michael Kors Shop Manager
About Michael Kors
Michael Kors is a global luxury lifestyle brand within Capri Holdings, recognized for contemporary American sportswear, accessories and footwear. As an employer it emphasizes retail excellence, brand-led client engagement and internal mobility across Capri Holdings’ portfolio, including opportunities with sister labels such as Jimmy Choo.
Michael Kors seeks a Shop Manager in Oak Brook, IL to lead sales, clienteling and visual standards at Macy's Oakbrook Center.
Role & Responsibilities
- Maintain a visible sales-floor presence, actively supporting and engaging with clients to drive conversion and loyalty.
- Deliver an elevated customer experience through clienteling, events and personalised service.
- Coach, motivate and train retail partners on product knowledge, sales techniques and visual standards to maximise performance.
- Collaborate closely with Macy’s retail management and the District Manager to align on Michael Kors’ business objectives and standards.
- Ensure consistent visual excellence and merchandising standards within the shop.
- Establish clear, organised communication channels with district and corporate teams, and retail partners.
Qualifications
- Minimum of 2+ years retail management experience.
- Demonstrable leadership in a high-volume or department-store environment; experience with luxury or premium brands preferred.
- Strong written and verbal communication skills and tech-savvy aptitude for retail systems and clienteling tools.
- Entrepreneurial mindset with a proven ability to drive results, solve problems and execute strategic initiatives.
- Solid styling sense and up-to-date knowledge of fashion trends; ability to represent the brand as an ambassador.
Skills
Experience
Minimum 2+ years of retail management experience; experience in a department-store or luxury retail environment and proven track record in clienteling, team coaching and visual standards preferred.
Education
High school diploma or equivalent required; bachelor's degree in business, fashion merchandising or a related field preferred.
Workplace
This position is based in Oak Brook, Illinois, USA, within easy reach of Chicago.
Compensation
The base compensation for this position ranges from USD 55,000 to USD 65,000 per annum.
Benefits
Cross-Brand Discount; Competitive paid time off; Internal mobility across Jimmy Choo and Michael Kors; Exclusive employee sales; Paid parental leave; 401(k) match; Clothing allowance.
Culture
Michael Kors cultivates a fashion-forward, customer-centric retail culture that values entrepreneurial initiative and polished brand representation. The workplace prizes collaboration with retail partners and offers internal mobility within Capri Holdings’ luxury brand portfolio.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Michael Kors, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Manager», «Retail Shop Manager», «Store Lead», «Client Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.