Michael Kors Senior Manager, Digital Commerce

About Michael Kors

Michael Kors is an internationally recognized luxury fashion brand and lifestyle label, marketed globally across apparel, accessories and fragrances. As part of Capri Holdings, Michael Kors operates within a portfolio of premium fashion houses and emphasizes design-led product, elevated retail experiences and a fast-paced, customer-centric retail network.

Role & Responsibilities

• Operate as owner of ecommerce business with full accountability for sales, margin, conversion, traffic, AOV, and customer growth KPIs
• Own end-to-end site experience across homepage, navigation, collection pages, product detail pages, search, and cross-category experiences including gift guides and trend shops
• Translate financial targets and seasonal priorities into clear, actionable ecommerce strategies
• Monitor daily and weekly performance, identify risks and opportunities, and drive swift action to improve results
• Lead regular business recaps and provide clear performance insights and recommendations to leadership
• Maintain strong understanding of brand direction and ensure site delivers with fashion authority informed by awareness of competitive landscape and market trends
• Partner with Buying & Planning and Merchandising to maximize inventory productivity, product availability, and seasonal opportunities
• Serve as customer advocate by leveraging financial performance data, web analytics, customer insights, and voice of customer to inform decisions
• Own onsite commercial strategy across navigation, search, merchandising, content, and full customer journey—ensuring brand-right and conversion-optimized experience
• Drive disciplined test-and-learn agenda in partnership with UX, Product Management, and Web Analytics focused on conversion and commercial growth
• Ensure ecommerce launches, campaigns, and seasonal moments are executed with high quality, speed, and brand integrity
• Align cross-functional partners around ecommerce priorities, product launches, campaigns, and inventory opportunities
• Build strong relationships and drive accountability across teams to translate priorities into results
• Lead, coach, and develop ecommerce talent, creating culture of ownership, accountability, and continuous improvement
• Identify opportunities to strengthen team's ecommerce expertise and cross-functional fluency

Qualifications

• 8+ years progressive ecommerce experience ideally within fashion, luxury, retail, or consumer brands
• Demonstrated success driving ecommerce sales, conversion, customer growth, and overall business performance
• Balance of brand sensibility and analytical rigor with ability to evaluate homepage for storytelling and brand impact as well as diagnose conversion issues
• Strong sense of competitive landscape, fashion trends, and market dynamics with ability to translate awareness into site strategy
• Hands-on experience with Salesforce Commerce Cloud (SFCC) and strong understanding of ecommerce technology, site operations, and digital platforms
• Strong understanding of ecommerce merchandising, site experience, analytics, and digital marketing
• Proven ability to influence cross-functional partners and drive results in highly collaborative, matrixed organization
• Demonstrated ability to lead across, influence upward, and mentor and develop team members
• Strong communication, presentation, and storytelling skills with ability to clearly articulate business opportunities and recommendations

Skills

Experience

8+ years of progressive ecommerce experience within fashion, luxury, retail, or consumer brands, with demonstrated success driving ecommerce sales, conversion, customer growth, and overall business performance. Proven track record of influencing cross-functional partners and driving results in highly collaborative, matrixed organizations. Experience leading, coaching, and developing ecommerce talent while fostering cultures of ownership and accountability.

Education

Not specified

Workplace

Compensation

The base compensation for this position ranges from USD 130,000 to USD 140,000 per annum.

Benefits

Generous Paid Time Off & Holiday Calendar, Summer Fridays, Internal Mobility Across Brands, Cross-brand Discount, Exclusive Employee Sales, Fav 5 Cards (MK Discount for friends and family), 401k Match, Paid Parental Leave, Thrive Wellness Program, Commuter Benefits, Gym Discounts

Culture

Michael Kors fosters a design-driven, service-oriented retail culture that blends creative energy with commercial discipline. Teams work in a fast-paced, international environment where collaboration, attention to detail and polished client service are highly valued.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.