Michael Kors Senior Director, Retail Store Operations
- Employment
- Full-Time
- Seniority
- Director
- Compensation
- $160,000–230,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 30, 2026
About Michael Kors
Michael Kors is an internationally recognized luxury fashion brand and lifestyle label, marketed globally across apparel, accessories and fragrances. As part of Capri Holdings, Michael Kors operates within a portfolio of premium fashion houses and emphasizes design-led product, elevated retail experiences and a fast-paced, customer-centric retail network.
Senior Director, Retail Store Operations at Michael Kors in New York. Lead retail operations strategy, field teams, and omni-channel initiatives. $160k–$230k USD.
Role & Responsibilities
- Develop and lead the retail operations team by defining team strategy and project plans to execute strategic initiatives
- Drive omni-channel strategy to deliver a seamless end-to-end customer experience across online and physical stores
- Oversee effective and streamlined store communications while continuously evolving and innovating communication methods
- Manage retail workload planning in collaboration with all departments across the brand and corporate functions
- Lead the store workforce management team to drive efficiencies in scheduling, payroll forecasting, reporting, census administration, and commission and incentive programs
- Partner with corporate compensation department to create strategic compensation programs aligned with omni-channel business growth
- Collaborate with IT and digital teams to support store systems and technology ensuring operational efficiency and innovation
- Serve as primary liaison between corporate overhead departments and stores to ensure timely, consistent, and brand-appropriate communication
- Oversee execution of real estate initiatives including store openings, expansions, relocations, and closings
- Align with Learning and Development to support training tools and new hire onboarding to enhance customer experience and store productivity
- Lead field operations team to drive compliance with back-of-house standards through training and store visits
- Drive operational excellence by creating consistent and efficient back-of-house standards across the entire store fleet
- Partner with finance department to identify efficiencies and manage expenses
Qualifications
- 10+ years of in-store and/or retail operations experience involving field operations, workforce management, and communications
- Proven retail operations experience required
- Strong organizational, project management, and time management skills to implement strategic initiatives from conception through execution
- Strong quantitative and analytical skills with meticulous attention to detail and accuracy
- Exceptional communication, critical-thinking, and presentation skills with ability to provide clear written and verbal direction
- Demonstrated ability to work in fast-paced, dynamic environments and prioritize multiple projects with strict deadlines
- Proven leadership ability and strength in building and maintaining internal partnerships
- Strategic thinking capability with ability to develop and execute achievable long-term goals
Skills
Experience
10+ years of in-store and/or retail operations experience involving field operations, workforce management, and communications. Candidate must have demonstrated success in retail environments and a track record of developing high-performing teams and driving operational excellence.
Workplace
This position is based in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 160,000 to USD 230,000 per annum.
Benefits
Generous Paid Time Off & Holiday Schedule, Summer Fridays, Internal Mobility Across Brands, Cross-brand Discount, Exclusive Employee Sales, Fav 5 Cards (MK Discount for friends and family), 401k Match, Paid Parental Leave, Thrive Wellness Program, Commuter Benefits, Gym Discounts
Culture
Michael Kors fosters a design-driven, service-oriented retail culture that blends creative energy with commercial discipline. Teams work in a fast-paced, international environment where collaboration, attention to detail and polished client service are highly valued.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Michael Kors, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Director of Store Operations», «VP of Retail Operations», «Head of Store Operations», «Director of Omni-Channel Retail Operations», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.