Michael Kors Senior Digital Operations Coordinator
- Employment
- Full-Time
- Seniority
- Senior
- Compensation
- £36,000–48,000/year
- Department
- E-Commerce, Digital & Data Analytics
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 15, 2026
About Michael Kors
Michael Kors is an internationally recognized luxury fashion brand and lifestyle label, marketed globally across apparel, accessories and fragrances. As part of Capri Holdings, Michael Kors operates within a portfolio of premium fashion houses and emphasizes design-led product, elevated retail experiences and a fast-paced, customer-centric retail network.
Michael Kors seeks Senior Digital Operations Coordinator in London. Manage ecommerce platforms across 56+ countries. £36,000–£48,000 annually.
Role & Responsibilities
- Support the day-to-day operation and optimisation of global ecommerce platforms, ensuring seamless customer experience across all markets
- Monitor website performance and customer journeys, proactively identifying, investigating and escalating issues
- Act as key point of contact between Digital, Customer Care, Logistics, Retail, Technology and external partners
- Coordinate operational delivery of trading events, campaigns, promotions and seasonal sales
- Manage timelines, dependencies and stakeholder communications to ensure successful launches and business readiness
- Support website updates, releases and enhancements through briefing, QA testing and validation
- Produce regular reporting and analysis, identifying trends and opportunities using AI tools where relevant
- Collaborate with internal teams and third-party providers to resolve operational, fulfilment and payment-related issues
- Create and maintain operational documentation, processes and best practice guides
- Support digital and omnichannel projects, driving continuous improvement across ecommerce operations
Qualifications
- 2–3 years' experience in Ecommerce Operations, Digital Operations or similar ecommerce role, ideally within fashion, lifestyle or retail
- Experience working with multi-market, localised ecommerce websites
- Project and stakeholder management experience with ability to coordinate multiple internal and external teams against tight timelines
- Strong understanding of ecommerce operational processes, including fulfilment, customer service, payments and returns
- Cross-functional experience with technology, logistics, customer care and commercial teams
- Experience with social selling, marketplace or concession partners
- Strong analytical skills with ability to interpret data and identify actionable insights
- Experience using AI tools to support data analysis and reporting
- Proficiency with ticketing and project management tools such as Jira, Asana, or Monday.com
- Experience supporting QA/UAT testing and issue resolution
Skills
Experience
2–3 years in Ecommerce Operations, Digital Operations, or related ecommerce roles, preferably within fashion, lifestyle, or retail sectors. Demonstrated experience managing multi-market, localised ecommerce websites and coordinating complex cross-functional initiatives with technology, logistics, customer care and commercial partners.
Workplace
This position is based in London, England, UK.
Compensation
The base compensation for this position ranges from GBP 36,000 to GBP 48,000 per annum.
Culture
Michael Kors fosters a design-driven, service-oriented retail culture that blends creative energy with commercial discipline. Teams work in a fast-paced, international environment where collaboration, attention to detail and polished client service are highly valued.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Michael Kors, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Ecommerce Operations Manager», «Digital Platform Coordinator», «Ecommerce Operations Specialist», «Digital Trading Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.