Michael Kors Sales Supervisor
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Michael Kors in Wolfsburg seeks a Sales Supervisor to lead the outlet team, deliver exceptional customer service and manage daily retail operations.
Overview
Michael Kors is a global luxury fashion brand known for ready-to-wear, accessories and leather goods. The label is part of Capri Holdings Limited and operates an international retail network including full-price boutiques and outlet locations. As an employer it emphasizes customer-centric service, brand presentation and opportunities for career development within a fast-paced retail environment.
Role & Responsibilities
- Deliver an exceptional, personalised customer experience aligned with brand standards
- Supervise, coach and mentor store staff while ensuring compliance with company policies and operating procedures
- Lead by example to motivate the team and support individual development plans
- Oversee daily store and operational activities to meet sales targets and maintain visual and service standards
- Foster a cooperative, supportive workplace and demonstrate flexibility to meet business needs
- Build and maintain customer relationships through clienteling, building customer books and creating memorable experiences
- Make full use of available retail tools and in-store technologies to support sales and client management
Qualifications
- Relevant retail sales experience, preferably within fashion or luxury retail
- Proven supervisory or team leadership experience
- Excellent organisational and verbal communication skills with high attention to detail
- Ability to perform under pressure in a fast-paced, demanding environment
- Demonstrated ability to multitask and manage competing priorities
- Working knowledge of English
Skills
Experience
Relevant hands-on retail sales experience with prior responsibility for supervising or coaching a sales team; experience in luxury or premium fashion retail is advantageous.
Education
Secondary education or equivalent; vocational training in retail, fashion or a related discipline is advantageous.
Workplace
This position is based in Wolfsburg, Lower Saxony, Germany, within easy reach of Hanover. Cerulean lists 2 open roles in Wolfsburg. In Germany as a whole, Cerulean currently features 377 open positions, with 6 posted this week.
Benefits
Competitive compensation package; employee discount at Michael Kors and Jimmy Choo; clothing provided; employee wellbeing programme
Culture
The brand fosters a dynamic, customer-focused retail culture where team collaboration and personal development are prioritised. Employees are expected to embody the brand’s aesthetic and service ethos in a fast-moving, diverse environment that supports inclusion and professional growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.