Michael Kors Sales Supervisor

About Michael Kors

Michael Kors is an internationally recognized luxury fashion brand and lifestyle label, marketed globally across apparel, accessories and fragrances. As part of Capri Holdings, Michael Kors operates within a portfolio of premium fashion houses and emphasizes design-led product, elevated retail experiences and a fast-paced, customer-centric retail network.

Role & Responsibilities

• Achieve and exceed personal and store sales targets through elevated sales and service techniques
• Develop personal sales techniques and mentor associates to maximize overall sales performance
• Maintain in-depth product knowledge and remain aware of current fashion industry trends and market developments
• Execute all aspects of the sales process including closing sales, managing shipping, coordinating alterations, and fulfilling special requests
• Build and maintain a personal client book while assisting staff with client relationship management and retention
• Provide guidance and coaching to sales associates on customer service best practices and conflict resolution
• Address and resolve client problems and complaints promptly and effectively to ensure satisfaction
• Collaborate with store management on risk management, physical security, store cash controls, and inventory management
• Train and oversee sales staff on point-of-sale system usage and maintenance
• Execute all management-level register functions and maintain strict cash handling procedures
• Oversee stock management, shipping, and receiving protocols including associated paperwork and compliance
• Participate in physical inventory counts and reconciliation
• Ensure the selling floor remains neat, organized, and properly stocked in accordance with visual merchandising directives
• Process merchandise deliveries in a timely manner and address product concerns promptly
• Monitor inventory levels to support business objectives
• Maintain professional appearance and grooming standards reflective of the Michael Kors brand image
• Ensure adherence to work schedules and support training program implementation and follow-up

Qualifications

• Minimum 2 years specialty retail experience
• Proven sales management experience or demonstrated sales leadership capability
• Strong product knowledge and ability to communicate features and benefits effectively
• Excellent customer service skills and ability to build client relationships
• Proficiency with point-of-sale systems and retail management software
• Experience with inventory management and stock control procedures
• Ability to multitask and prioritize in a fast-paced retail environment
• Supervisory or mentoring experience preferred

Skills

Experience

Minimum 2 years specialty retail experience required. Prior experience in a supervisory or leadership capacity, or demonstrated track record of sales excellence within a retail environment, is strongly preferred.

Education

High school diploma or equivalent required; additional retail management certification or training is advantageous.

Workplace

Culture

Michael Kors fosters a design-driven, service-oriented retail culture that blends creative energy with commercial discipline. Teams work in a fast-paced, international environment where collaboration, attention to detail and polished client service are highly valued.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.