Michael Kors Sales Supervisor
Michael Kors (Capri Holdings) seeks a Sales Supervisor in Pottstown, USA to lead store teams and deliver exceptional customer service.
Overview
Michael Kors is a global luxury lifestyle brand known for accessible luxury in ready-to-wear, handbags and accessories. The brand operates within Capri Holdings, a multinational fashion group, and is recognised for its commercial creativity, global retail footprint and commitment to polished client experiences.
Role & Responsibilities
- Supervise, coach and develop sales staff, ensuring adherence to company policies, procedures and directives.
- Maintain the highest standards of customer service, driving clienteling and personalised selling.
- Support the Store Manager/Assistant Store Manager in achieving sales targets, KPIs and daily operational objectives.
- Implement visual merchandising and store presentation standards to reflect brand guidelines.
- Oversee inventory control, stock replenishment and loss-prevention measures.
- Manage staff scheduling, performance feedback and on-boarding of new team members.
- Handle customer escalations and implement effective service recovery processes.
- Ensure compliance with health & safety, equal employment and accessibility policies during all store operations.
Qualifications
- Proven supervisory or team-lead experience in retail; prior experience in luxury or premium fashion preferred.
- Demonstrated ability to coach, motivate and develop a sales team to meet commercial goals.
- Excellent customer service orientation with strong conflict resolution skills.
- Flexible availability to work retail hours, including weekends and holidays.
- Authorization to work in the United States.
Skills
Experience
Previous experience supervising retail sales teams is required; experience within luxury, fashion, or premium retail environments is strongly preferred.
Education
High school diploma or equivalent required; tertiary education in retail, fashion, business or a related field is desirable.
Workplace
This position is based in Pottstown, Pennsylvania, USA, within easy reach of Philadelphia. Cerulean lists 2 open roles in Pottstown. The broader Pennsylvania area accounts for 38 active listings on Cerulean, 1 of which are new. In USA as a whole, Cerulean currently features 2.232 open positions, with 74 posted this week.
Culture
Michael Kors offers a fast-paced, fashion-driven retail environment that values polished client service, creativity and commercial acumen. As part of Capri Holdings, the brand emphasises collaboration, professional development and inclusion across its global operations.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.