Michael Kors Sales Supervisor

About Michael Kors

Michael Kors is an internationally recognized luxury fashion brand and lifestyle label, marketed globally across apparel, accessories and fragrances. As part of Capri Holdings, Michael Kors operates within a portfolio of premium fashion houses and emphasizes design-led product, elevated retail experiences and a fast-paced, customer-centric retail network.

The Sales Supervisor at Michael Kors drives personal and store sales, develops associates’ selling and service capabilities, and builds lasting client relationships. The role supports store operations, inventory and visual merchandising, customer-service resolution, staff training, and compliance with company policies.

Role & Responsibilities

• Achieve personal and store sales goals.
• Develop personal sales techniques and help associates improve theirs to maximize sales.
• Deliver elevated sales and service to maximize sales performance, supported by in-depth merchandise knowledge.
• Close sales and monitor shipping, alterations where applicable, and special requests to ensure customer satisfaction.
• Maintain all sales-related policies and procedures, and demonstrate a keen interest in the fashion industry and market trends.
• Encourage staff to provide the highest level of customer service.
• Build and maintain repeat clientele through use of a personal client book, and help staff use their client books.
• Resolve client problems and complaints quickly and effectively, ensuring satisfaction; assist sales associates with customer-service issues, including dissatisfied customers, returns, and defective merchandise.
• Support the store manager with risk management, physical security, store cash controls, and inventory management.
• Train sales staff in appropriate register use and maintenance, and properly execute all management register functions.
• Oversee stock, shipping and receiving protocols, policies, procedures, and related paperwork; participate in inventories.
• For offsite drivers, transport product to and from the offsite location as needed.
• Keep the selling floor neat, organized, stocked, and aligned with the correct visual image.
• Implement and maintain all merchandising and visual directives.
• Ensure deliveries are processed promptly and product concerns are addressed in a timely manner.
• Maintain inventory levels that support business goals.
• Maintain professional image and grooming standards that reflect the brand image.
• Adhere to the work schedule, including timekeeping and attendance.
• Assist with follow-up for all training programs and seminars.
• Provide staff supervision and guidance in compliance with company policies, procedures, and directives, and maintain the highest customer-service standards.

Qualifications

• At least 2 years of specialty retail experience.

Skills

Experience

At least 2 years of specialty retail experience.

Workplace

Culture

Michael Kors fosters a design-driven, service-oriented retail culture that blends creative energy with commercial discipline. Teams work in a fast-paced, international environment where collaboration, attention to detail and polished client service are highly valued.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.