Michael Kors Sales Supervisor
Michael Kors is hiring a Sales Supervisor in Leidschendam-Voorburg, Netherlands to lead the store team and drive omnichannel sales.
Overview
Michael Kors is a global luxury fashion house known for accessible luxury in ready-to-wear, handbags and accessories. The brand is part of Capri Holdings and operates an international retail network and wholesale business; as an employer it emphasises commercial creativity, brand consistency and opportunities for internal mobility across the Capri portfolio.
Role & Responsibilities
- Inspire, coach and support the store sales team while partnering with store leadership to cultivate a culture of accountability and high performance.
- Assist in onboarding, training and development of team members to ensure consistent service standards and team readiness.
- Drive inclusive, high-quality customer experiences across in-store and virtual shopping channels to build loyalty and repeat business.
- Ensure proactive clientelling by maintaining client communication using clientelling apps and tools and by managing the client database to increase sales.
- Set, communicate and monitor sales goals and KPIs; support the team to achieve targets and translate metrics into daily priorities.
- Promote loss prevention best practices and collaborate with store leadership to address operational and security concerns.
- Use company communication platforms effectively and act on corporate updates and directives.
Qualifications
- Proven retail experience in a customer-focused, fast-paced environment; supervisory or team-leading experience preferred.
- Demonstrated ability to lead with empathy, clarity and respect for diverse working styles.
- Comfort with digital tools and an openness to use technology to enhance the customer experience.
- Strong organisational and interpersonal skills with attention to detail.
- Familiarity with retail KPIs and Microsoft Office.
- Proficiency in English, both spoken and written.
Skills
Experience
Proven retail experience with responsibility for sales delivery and customer service; supervisory or team-lead experience in a fast-paced, customer-centric environment is preferred, ideally within fashion or luxury retail.
Education
Secondary education or equivalent; vocational qualification in retail, sales, hospitality or a related discipline is advantageous.
Workplace
This position is based in Leidschendam-Voorburg, South Holland, Netherlands, within easy reach of The Hague. Cerulean lists 5 open roles in Leidschendam-Voorburg. The broader South Holland area accounts for 17 active listings on Cerulean. In Netherlands as a whole, Cerulean currently features 128 open positions, with 2 posted this week.
Benefits
Cross-brand discounts and private employee sales; vacation allowance (paid time off); internal mobility across Capri brands; Employee Assistance Program for confidential support.
Culture
Michael Kors fosters a high-energy, design-driven retail culture that values commercial creativity and team development. The workplace emphasises inclusivity, mentorship and cross-brand opportunities within the Capri Holdings group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.