Michael Kors Sales Supervisor
- Employment
- Part-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Michael Kors
Michael Kors is an internationally recognized luxury fashion brand and lifestyle label, marketed globally across apparel, accessories and fragrances. As part of Capri Holdings, Michael Kors operates within a portfolio of premium fashion houses and emphasizes design-led product, elevated retail experiences and a fast-paced, customer-centric retail network.
Michael Kors Sales Supervisor role in Indiana (USA). Lead sales teams and drive performance at a premium outlet location.
Role & Responsibilities
- Meet and exceed personal and store sales goals through elevated sales and service delivery
- Mentor sales associates to develop and refine sales techniques, fostering a culture of continuous performance improvement
- Demonstrate in-depth product knowledge and maintain keen awareness of fashion industry trends and market dynamics
- Build and maintain repeat clientele through personal client book management and provide clients with white-glove post-sale service including shipping coordination, alterations oversight, and special request fulfillment
- Lead customer service initiatives by resolving client complaints and issues promptly and effectively, ensuring consistent satisfaction
- Support and oversee sales associates in managing customer service challenges including dissatisfied customer resolution, returns processing, and defective merchandise handling
- Collaborate with store management on risk management, physical security protocols, cash controls, and inventory oversight
- Train sales staff on register operations, maintenance, and proper management functions
- Supervise stock management, shipping, receiving protocols, and related documentation to ensure accuracy and timeliness
- Participate in physical inventory counts and cycle audits
- Ensure the selling floor remains meticulously organized, properly stocked, and visually aligned with brand directives at all times
- Communicate inventory needs and product concerns to support business objectives
Qualifications
- Proven track record of achieving or exceeding sales targets in a supervisory capacity
- Strong leadership capabilities with demonstrated ability to mentor and develop retail teams
- Excellent customer service orientation with proven conflict resolution skills
- In-depth knowledge of fashion retail operations and merchandise management
- Proficiency in point-of-sale (POS) systems and retail management software
- Physical capability to participate in inventory management and stock handling
- Valid driver's license (required for offsite driver responsibilities at specific locations)
Skills
Experience
Demonstrated supervisory experience in luxury or premium retail, with a track record of success in sales leadership, team management, and customer relationship development in a fast-paced environment.
Education
High school diploma or equivalent; retail management certification or formal training is preferred but not required.
Workplace
This position is based in Indiana, Indiana, USA, within easy reach of Indianapolis.
Culture
Michael Kors fosters a design-driven, service-oriented retail culture that blends creative energy with commercial discipline. Teams work in a fast-paced, international environment where collaboration, attention to detail and polished client service are highly valued.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Michael Kors, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Lead», «Sales Manager», «Senior Sales Associate», «Retail Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.