Michael Kors Sales Keyholder

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Employment
Full-Time
Seniority
Supervisor
Compensation
£26,000–41,500/year
Posted
Sep 28, 2026

About Michael Kors

Michael Kors is an internationally recognized luxury fashion brand and lifestyle label, marketed globally across apparel, accessories and fragrances. As part of Capri Holdings, Michael Kors operates within a portfolio of premium fashion houses and emphasizes design-led product, elevated retail experiences and a fast-paced, customer-centric retail network.

Michael Kors seeks a collaborative and results-driven Sales Keyholder to lead a store team within a dynamic retail environment. Reporting to store management, the Keyholder will inspire and coach team members whilst delivering inclusive, high-quality customer experiences both in-store and through virtual shopping. The role encompasses people leadership, sales optimization through clientelling tools, and operational excellence including loss prevention and company communications.

Role & Responsibilities

  • Inspire, coach, and support the store team whilst partnering with host store leadership to build a culture of accountability and performance
  • Assist management with onboarding and developing team members, ensuring a welcoming and supportive environment
  • Guide the team to prioritize inclusive, high-quality customer experiences that build loyalty and repeat business in-store and through virtual shopping
  • Ensure MK Ambassadors maintain client communication using all available clientelling apps and tools
  • Proactively manage client database to increase sales and repeat business
  • Set and communicate clear sales goals and KPIs, ensuring all team members understand their contribution to success
  • Promote a proactive approach to loss prevention and collaborate with store leadership to address concerns early
  • Use company communication platforms effectively and follow through on relevant updates and actions

Qualifications

  • Proven experience in retail, ideally within a fast-paced and customer-focused environment
  • Ability to lead and collaborate with empathy, clarity, and respect for diverse working styles
  • Comfort with technology and willingness to use digital tools to enhance customer experience
  • Resilience and adaptability in a dynamic retail setting
  • Strong organizational and interpersonal skills with attention to detail
  • Familiarity with retail KPIs and Microsoft Office
  • Proficiency in English (spoken and written)

Skills

Microsoft Office Retail KPIs Clientelling tools Loss prevention Team leadership Customer experience management

Experience

Proven experience in retail, ideally within a fast-paced and customer-focused environment with demonstrated ability to lead teams and drive sales performance.

Education

Not specified

Workplace

This position is based in Bicester, England, UK, within easy reach of London.

Compensation

The base compensation for this position ranges from GBP 26,000 to GBP 41,500 per annum.

Benefits

Cross-brand discounts and private employee sales across all Capri brands; vacation allowance with paid time off throughout the year; internal mobility opportunities across Capri Brands; employee assistance program offering confidential support for mental, emotional, and financial wellbeing.

Culture

Michael Kors fosters a design-driven, service-oriented retail culture that blends creative energy with commercial discipline. Teams work in a fast-paced, international environment where collaboration, attention to detail and polished client service are highly valued.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Michael Kors, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Keyholder», «Store Keyholder», «Assistant Store Manager», «Senior Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.

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