Michael Kors Retention Marketing Coordinator
- Employment
- Full-Time
- Seniority
- Junior
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 20, 2026
About Michael Kors
Michael Kors is an international luxury fashion house known for accessible luxury in ready-to-wear, handbags and accessories. The brand is part of Capri Holdings, a multi-brand global fashion group. As an employer, Michael Kors offers roles within a commercially driven, design-led environment with global scale and cross‑functional opportunities across marketing, retail and e‑commerce.
Michael Kors — Retention Marketing Coordinator in London. Support CRM, email campaigns and lifecycle automations across EMEA to optimise retention performance.
Role & Responsibilities
- Coordinate end-to-end email campaign workflows across EMEA, managing briefs, audience selection and linking table setup with multiple internal stakeholders.
- Support CRM data-capture initiatives across e‑commerce and retail channels to ensure touchpoints are optimised for conversion and accurate customer capture.
- Maintain the email QA tracker and perform detailed cross‑device and content testing to ensure error‑free campaign launches.
- Monitor lifecycle automations (welcome, cart abandonment, post‑purchase etc.), identify performance trends and assist with optimisation actions to improve engagement and conversion.
- Collaborate with Brand Marketing to plan and deliver Retail and Outlet campaign executions, ensuring briefs align with objectives and deadlines.
- Support SMS and on‑demand messaging activity including planning, audience selection, copy briefs and scheduling.
- Compile weekly, monthly and quarterly performance reports; analyse key email metrics to surface insights, anomalies and optimisation opportunities.
- Support A/B test setup and tracking across campaigns and lifecycle journeys and maintain the test roadmap with results and learnings.
- Provide administrative and process support for the Customer Retention team, documenting workflows and best practices to ensure smooth day‑to‑day operations.
Qualifications
- 1–2+ years of experience in marketing, CRM, email or digital coordination, or demonstrable transferable experience from a related role.
- Practical experience with email campaign execution or CRM/platform support (vendor‑agnostic exposure acceptable).
- Comfortable working with data: pulling basic reports, interpreting email metrics and maintaining trackers.
- Strong written communication skills and meticulous attention to detail in copy, setup and reporting.
- Proven ability to manage multiple priorities in a fast‑paced environment and to work collaboratively with cross‑functional stakeholders.
Skills
Experience
Minimum 1–2 years in a marketing/CRM/email or digital coordination role, with hands‑on exposure to email campaign execution, basic data reporting and performance analysis. Experience in fashion, retail or e‑commerce is advantageous.
Education
Bachelor’s degree in Marketing, Business, Communications or a related discipline, or equivalent practical experience in CRM/email marketing.
Workplace
This position is based in London, England, UK.
Culture
Michael Kors combines creative design sensibilities with commercial rigour in a fast‑moving, global retail environment. The workplace emphasises cross‑functional collaboration, professional development in digital and marketing disciplines, and an entrepreneurial approach to executing brand campaigns across markets.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Michael Kors, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «CRM Coordinator», «Email Marketing Coordinator», «Lifecycle Marketing Coordinator», «CRM Campaign Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.