Michael Kors Retail IT Analyst
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- £40,000–50,000/year
- Department
- IT & Technology Systems
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 2, 2026
About Michael Kors
Michael Kors is an internationally recognized luxury fashion brand and lifestyle label, marketed globally across apparel, accessories and fragrances. As part of Capri Holdings, Michael Kors operates within a portfolio of premium fashion houses and emphasizes design-led product, elevated retail experiences and a fast-paced, customer-centric retail network.
Michael Kors Retail IT Analyst position in London; support retail technology infrastructure and coordinate IT projects across EMEA stores. £40,000–£50,000 annually.
Role & Responsibilities
- Provide analytical and operational support for the complete retail technology stack, including POS systems, payment terminals, printers, scanners, store servers, networking infrastructure, and inventory applications
- Act as primary point of contact for store technology issues, coordinating investigation and resolution with internal IT teams and external vendors
- Monitor system performance, incidents, and trends to proactively identify risks and improvement opportunities
- Support delivery of major retail IT projects including new store openings, system upgrades, and technology rollouts in coordination with the PMO
- Manage BAU tasks, incidents, and service requests related to retail systems, ensuring issues are logged, tracked, prioritised, and resolved in accordance with agreed SLAs
- Facilitate communication between stores, business teams, and IT support functions, serving as liaison between business users and technical teams
- Support testing, deployment, and hypercare activities during project implementations and system migrations
- Identify opportunities to improve system stability, support processes, and user experience across EMEA retail locations
- Maintain documentation for processes, systems, and known issues; contribute to post-incident reviews and lessons learned
- Provide regular status updates, reporting, and insights to stakeholders across retail operations, finance, supply chain, and IT teams
Qualifications
- Proven experience with retail technology stacks, including POS, payment systems, printers, scanners, and store back-office systems
- Demonstrated exposure to retail environments and store operations
- Experience supporting or coordinating technology projects
- Familiarity with IT service management processes (incident, problem, and change management)
- Experience in an IT analyst, retail IT, or technology support role
- Strong coordination and organisational skills with ability to manage multiple concurrent workstreams
- Excellent written and verbal communication skills
- Strong problem-solving and analytical mindset
Skills
Experience
Experience supporting or coordinating retail technology environments and IT projects is essential. Candidates should have exposure to retail store operations and demonstrated experience managing incidents, service requests, and business-as-usual technology support. Experience working with cross-functional teams including PMO, business stakeholders, and IT delivery teams is highly desirable.
Education
Not specified; secondary or tertiary education to GCSE/A-Level standard or equivalent is typical for this role level.
Workplace
This position is based in London, England, UK.
Compensation
The base compensation for this position ranges from GBP 40,000 to GBP 50,000 per annum.
Culture
Michael Kors fosters a design-driven, service-oriented retail culture that blends creative energy with commercial discipline. Teams work in a fast-paced, international environment where collaboration, attention to detail and polished client service are highly valued.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Michael Kors, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Technology Analyst», «Retail Systems Coordinator», «Store Technology Support Analyst», «Retail Infrastructure Analyst», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.