Michael Kors Retail Communications Specialist
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 15, 2026
About Michael Kors
Michael Kors is an American luxury fashion brand known for accessible luxury in ready-to-wear, handbags, footwear and accessories. The house operates a global retail footprint and is part of Capri Holdings Limited, a multinational fashion group that includes other global maisons. As an employer, Michael Kors combines creative brand expression with commercial retail operations and emphasizes cross-brand mobility and talent development within the Capri Holdings group.
Michael Kors is hiring a Retail Communications Specialist in the NY Metro Area to own store-facing messaging, calendar management, and cross-functional alignment.
Role & Responsibilities
- Own intake, planning and execution of all field-facing retail communications, ensuring messaging is streamlined, relevant and aligned to business priorities.
- Develop and deliver clear, concise and visually engaging communications and standardized templates that drive understanding and execution in stores.
- Act as the gatekeeper for store communications, prioritizing requests, balancing competing business needs and protecting store teams from unnecessary noise.
- Maintain and manage the retail communications calendar, including intake, prioritization and scheduling of all field messaging.
- Partner with L&D, Store Operations and other HQ stakeholders to create training and support materials aligned to brand standards.
- Measure and evaluate communication effectiveness; identify opportunities to simplify, streamline and improve engagement.
- Champion best practices and drive adoption of communication tools and new platform functionality.
- Build and sustain strong cross-functional relationships to ensure communication plans support broader business objectives and field capacity.
Qualifications
- Bachelor’s degree or equivalent
- 3–5 years of experience in communications, retail operations, or a related field
- Proficiency in Adobe Creative Suite and Microsoft Office
- Demonstrated project management capability with experience managing multiple priorities in a fast-paced environment
- Ability to work in-office in New York City at least three days per week
Skills
Experience
3–5 years of professional experience in communications, retail operations, or a related role. Experience within fashion or retail environments and familiarity with internal communication platforms or CMS is strongly preferred.
Education
Bachelor’s degree
Workplace
The role is situated in New York, New York, USA.
Benefits
Generous Paid Time Off & Holiday Calendar; Summer Fridays; Internal Mobility Across Brands; Cross‑brand Discount; Exclusive Employee Sales; Fav 5 Cards (friends & family discount); 401(k) match; Paid Parental Leave; Thrive Wellness Program; Commuter Benefits; Gym Discounts
Culture
Michael Kors blends a fast-paced, creative brand environment with results-driven retail operations. The workplace emphasizes collaboration across design, operations and store teams, with opportunities for internal mobility within the Capri Holdings group and a commitment to inclusive hiring and employee wellbeing.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Michael Kors, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Communications Coordinator», «Store Communications Specialist», «Field Communications Coordinator», «Retail Messaging Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.