Michael Kors Manager, Social Commerce
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $100,000–108,000/year
- Department
- E-Commerce, Digital & Data Analytics
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 29, 2026
About Michael Kors
Michael Kors is an internationally recognized luxury fashion brand and lifestyle label, marketed globally across apparel, accessories and fragrances. As part of Capri Holdings, Michael Kors operates within a portfolio of premium fashion houses and emphasizes design-led product, elevated retail experiences and a fast-paced, customer-centric retail network.
Michael Kors seeks Manager, Social Commerce in NY Metro Area to build and scale TikTok Shop, marketplace channels, and UGC strategy. $100K–$108K.
Role & Responsibilities
- Own and grow the social commerce portfolio with direct accountability for revenue, traffic, conversion, and customer growth across TikTok Shop, marketplace channels, and user-generated content
- Develop and execute commercial strategy for each channel, setting clear goals and translating them into actionable plans that drive measurable results
- Monitor performance across all channels on daily and weekly basis, identifying opportunities and risks and driving swift action to improve results
- Build business cases for new social commerce opportunities and lead activation of new channels and partnerships
- Own the TikTok Shop storefront strategy, including product assortment, navigation, content-to-commerce integration, and promotional planning
- Manage product eligibility, catalog operations, and cross-regional alignment to ensure complete and compelling shop experience
- Own the commercial strategy for marketplace channels, including product assortment, pricing, and promotional planning
- Develop and manage programs to increase review volume and quality, including post-purchase campaigns, sampling programs, and syndication strategy
- Serve as social commerce point of contact across cross-functional teams, aligning partners around channel priorities, product launches, and campaigns
- Run experiments across content, assortment, merchandising, and promotional strategies to identify performance drivers
- Provide regular performance recaps and strategic recommendations to leadership
- Monitor customer sentiment and voice-of-the-customer signals to surface insights for the broader organization
Qualifications
- 5+ years of ecommerce, marketplace, or social commerce experience in fashion, luxury, retail, or consumer brands
- Demonstrated success managing and growing marketplace or social commerce channels such as TikTok Shop or Amazon
- Strong understanding of user-generated content, ratings and reviews strategy, and the role of social proof in driving conversion
- Strong commercial orientation with ability to connect channel performance to broader business objectives
- Customer-first mindset with experience using platform analytics, customer data, and content performance to drive decisions
- Strong brand sensibility with ability to maintain brand integrity across diverse and fast-moving platforms
- Proven ability to drive results in collaborative, matrixed organization by influencing cross-functional partners
- Familiarity with the social commerce platform landscape and genuine curiosity about future direction of the space
Skills
Experience
5+ years of ecommerce, marketplace, or social commerce experience, ideally within fashion, luxury, retail, or consumer brands. An entrepreneurial, builder's mindset with demonstrated success standing up new channels, defining playbooks, and scaling from inception. Hands-on, self-starting leadership style with bias toward action and accountability.
Workplace
This position is based in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 100,000 to USD 108,000 per annum.
Benefits
Generous Paid Time Off & Holiday Calendar, Summer Fridays, Internal Mobility Across Brands, Cross-brand Discount, Exclusive Employee Sales, Fav 5 Cards (MK Discount for friends and family), 401(k) Match, Paid Parental Leave, Thrive Wellness Program, Commuter Benefits, Gym Discounts
Culture
Michael Kors fosters a design-driven, service-oriented retail culture that blends creative energy with commercial discipline. Teams work in a fast-paced, international environment where collaboration, attention to detail and polished client service are highly valued.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Michael Kors, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Social Commerce Director», «Ecommerce Manager», «Marketplace Operations Manager», «Digital Commerce Strategist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.