Michael Kors IT Assistant Manager, Business Solutions

About Michael Kors

Michael Kors is an internationally recognized luxury fashion brand and lifestyle label, marketed globally across apparel, accessories and fragrances. As part of Capri Holdings, Michael Kors operates within a portfolio of premium fashion houses and emphasizes design-led product, elevated retail experiences and a fast-paced, customer-centric retail network.

Role & Responsibilities

• Support and maintain business-critical applications used by Retail, Merchandising, Inventory Management, Finance, eCommerce, and Corporate functions
• Provide Level 2 and Level 3 functional and technical support, coordinating with Global IT teams and vendors when escalation is required
• Manage application incidents, service requests, and problem investigations to minimize business disruption
• Monitor application health, scheduled jobs, interfaces, and data-processing activities, and resolve operational issues promptly
• Maintain application documentation, support procedures, system configurations, and operational controls
• Support Retail and POS applications that enable sales transactions, pricing, promotions, inventory visibility, returns, and store operations
• Partner with Retail Operations and store users to investigate business-critical issues and support business continuity during peak trading periods
• Coordinate testing and deployment of application changes affecting stores, including release readiness, communication, and post-deployment validation
• Support applications and processes related to inventory management, merchandising, product data, purchasing, allocation, replenishment, and stock control
• Collaborate with business stakeholders to analyze requirements, assess process impacts, and translate operational needs into application solutions
• Investigate data discrepancies and process failures across upstream and downstream systems and coordinate corrective actions
• Support integrations among POS, ERP, Warehouse Management Systems (WMS), eCommerce platforms, CRM, and other enterprise applications
• Monitor APIs, scheduled interfaces, file transfers, and data synchronization processes and coordinate resolution of failures or inconsistencies
• Participate in application implementations, upgrades, enhancements, and business transformation projects from planning through stabilization
• Gather and document business requirements, functional specifications, process flows, risks, dependencies, and acceptance criteria
• Coordinate system integration testing and user acceptance testing (UAT), including defect tracking, retesting, and business sign-off
• Support release planning, user communication, training, deployment, and post-implementation review
• Identify opportunities for automation, process standardization, improved reporting, and more efficient support delivery
• Coordinate with application vendors, implementation partners, and managed service providers to ensure effective support and delivery
• Track vendor actions, service quality, issue resolution, and project deliverables, escalating risks or delays as appropriate
• Build strong working relationships with store teams, business functions, regional stakeholders, and Global IT teams
• Communicate application performance, incidents, risks, project status, and improvement plans clearly to relevant stakeholders
• Ensure application support activities comply with corporate security standards, access-control requirements, and data-protection expectations
• Support user access reviews, remediation activities, evidence collection, and application-related compliance initiatives

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field, or equivalent professional experience
• 5+ years of experience supporting Retail applications, including at least 3 years of experience within a multinational company
• 5+ years of experience supporting Inventory Management, ERP, Merchandising, or other retail business applications
• Strong understanding of retail business processes, including Sales, Inventory Management, Pricing, Promotions, Replenishment, and Stock Management
• Hands-on experience with enterprise retail platforms such as Aptos, JDA/Blue Yonder, or comparable solutions
• Proven experience supporting integrations among POS, ERP, Warehouse Management Systems (WMS), and eCommerce platforms
• Fluent Japanese communication in both written and verbal forms
• Good command of written and spoken English

Skills

Experience

5+ years of experience supporting retail applications, including at least 3 years within a multinational enterprise. Demonstrated hands-on expertise with enterprise retail platforms and proven ability to manage complex integrations among POS, ERP, WMS, and eCommerce systems. Strong track record of responding flexibly to changing business priorities while collaborating effectively with cross-functional stakeholders in fast-paced retail environments.

Education

Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field, or equivalent professional experience demonstrating mastery of retail application support and business systems analysis.

Workplace

Culture

Michael Kors fosters a design-driven, service-oriented retail culture that blends creative energy with commercial discipline. Teams work in a fast-paced, international environment where collaboration, attention to detail and polished client service are highly valued.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.