Michael Kors IT Analyst, PLM

About Michael Kors

Michael Kors is an internationally recognized luxury fashion brand and lifestyle label, marketed globally across apparel, accessories and fragrances. As part of Capri Holdings, Michael Kors operates within a portfolio of premium fashion houses and emphasizes design-led product, elevated retail experiences and a fast-paced, customer-centric retail network.

Role & Responsibilities

• Support the entire product lifecycle process for accessories, apparel, and footwear categories, providing expert guidance to the business community
• Perform administrative tasks including user access management, view configuration, and system setup
• Establish and maintain system best practices and governance frameworks
• Troubleshoot system issues, manage escalations, and coordinate resolutions with vendors, IT teams, and business stakeholders
• Gather and translate business requirements into technical specifications for PLM, vendor, and IT teams, producing comprehensive business requirements documents, technical documentation, and process maps
• Design, create, and execute test scripts for both internal testing and user acceptance testing (UAT) across projects, change requests, and bug fixes
• Map business processes to system capabilities and identify opportunities for alignment and optimization
• Develop, maintain, and deliver comprehensive training documentation and system training sessions to internal and external users across multiple time zones
• Proactively identify system improvement opportunities and log enhancement requests with vendors
• Support change management initiatives, system maintenance activities, and deployments, including off-hours deployments, upgrades, and testing
• Ensure all deployments comply with Capri Holdings' Change Management Standard Operating Procedures

Qualifications

• Bachelor's degree from an accredited institution
• Hands-on experience administering and supporting PLM systems (Centric Software experience is highly valued)
• Demonstrated understanding of product lifecycle processes for apparel, footwear, and/or accessories
• Proven ability to gather requirements, conduct process mapping, and execute comprehensive testing
• Strong critical thinking and problem-solving capabilities
• Excellent verbal and written communication skills with the ability to interface effectively with both business and technical teams
• Proficiency in Microsoft Office suite (Excel, Word, PowerPoint)
• Ability to work from the NYC office three days per week

Skills

Experience

Candidates should demonstrate hands-on experience with PLM system administration and support in a corporate environment, with particular emphasis on product lifecycle management for fashion, accessories, or footwear industries. Experience managing system implementations, coordinating with cross-functional teams, and providing end-user support is essential. Experience working with vendors and IT teams to resolve complex technical issues is required.

Education

Bachelor's degree in Information Technology, Business Administration, Supply Chain Management, or a related field. Equivalent professional experience in PLM system administration may substitute for formal education in certain circumstances.

Workplace

Compensation

The base compensation for this position ranges from USD 85,000 to USD 95,000 per annum.

Culture

Michael Kors fosters a design-driven, service-oriented retail culture that blends creative energy with commercial discipline. Teams work in a fast-paced, international environment where collaboration, attention to detail and polished client service are highly valued.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.