Michael Kors Ecommerce Operations Coordinator
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- £32,000–40,000/year
- Department
- E-Commerce, Digital & Data Analytics
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 15, 2026
About Michael Kors
Michael Kors is an internationally recognized luxury fashion brand and lifestyle label, marketed globally across apparel, accessories and fragrances. As part of Capri Holdings, Michael Kors operates within a portfolio of premium fashion houses and emphasizes design-led product, elevated retail experiences and a fast-paced, customer-centric retail network.
Michael Kors Ecommerce Operations Coordinator role in London, UK. £32,000–£40,000 annual salary. Full-time position supporting global digital platforms and customer experience optimization.
Role & Responsibilities
- Support the day-to-day operation and optimization of global ecommerce platforms, ensuring seamless customer experience across all markets
- Monitor website performance and customer journeys, proactively identifying, investigating, and escalating issues as required
- Act as key point of contact between Digital, Customer Care, Logistics, Retail, Technology, and external partners
- Coordinate operational delivery of key trading events, campaigns, promotions, and seasonal sales
- Support website updates, releases, and enhancements through accurate briefing, QA testing, and validation
- Produce regular reporting and analysis identifying trends, opportunities, and areas for improvement using AI tools where relevant
- Collaborate with internal teams and third-party providers to resolve operational, fulfillment, and payment-related issues
- Create and maintain operational documentation, processes, and best practice guides
- Support loss prevention efforts, including handling disputes and chargebacks, to protect the business from fraudulent activity
Qualifications
- 1–3 years' experience in Ecommerce Operations, Digital Operations, or similar ecommerce role, ideally within fashion, lifestyle, or retail
- Experience working with multi-market, localized ecommerce websites
- Strong understanding of ecommerce operational processes including fulfillment, customer service, payments, and returns
- Experience working cross-functionally with technology, logistics, customer care, and commercial teams
- Experience with social selling, marketplace, or concession partners
- Strong analytical skills with ability to interpret data and identify actionable insights
- Experience using AI tools to support data analysis and reporting
- Excellent communication, organization, and stakeholder management skills
- Proficiency with ticketing and project management tools such as Jira, Asana, or Monday.com
- Experience supporting QA/UAT testing and issue resolution
- Experience with loss prevention processes such as dispute and chargeback handling is highly desirable
Skills
Experience
1–3 years of progressive experience in ecommerce operations, digital operations, or related roles within fashion, lifestyle, or retail sectors. Demonstrated success managing multi-market, localized ecommerce platforms and working cross-functionally across digital, logistics, customer care, and technology teams.
Education
No specific educational qualification stated in the source material.
Workplace
The successful candidate will be located in London, England, UK.
Compensation
The base compensation for this position ranges from GBP 32,000 to GBP 40,000 per annum.
Culture
Michael Kors fosters a design-driven, service-oriented retail culture that blends creative energy with commercial discipline. Teams work in a fast-paced, international environment where collaboration, attention to detail and polished client service are highly valued.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Michael Kors, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Digital Operations Coordinator», «Online Operations Associate», «Ecommerce Performance Coordinator», «Digital Platform Operations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.