Michael Kors Director of Retail Operations
- Location
- SeoulSeoulSouth Korea
- Employment
- Full-Time
- Seniority
- Director
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 27, 2026
About Michael Kors
Michael Kors is an internationally recognized luxury fashion brand and lifestyle label, marketed globally across apparel, accessories and fragrances. As part of Capri Holdings, Michael Kors operates within a portfolio of premium fashion houses and emphasizes design-led product, elevated retail experiences and a fast-paced, customer-centric retail network.
Michael Kors seeks a Director of Retail Operations in Seoul, Korea to lead retail strategy, merchandising, and store operations across the region.
Role & Responsibilities
- Execute retail and e-commerce actions aligned with company initiatives to increase sales profit through strategic decision-making and short-term and long-term objective setting
- Develop business strategies, set achievable goals and targets based on data analysis, implement sales incentives, and ensure retail managers are held accountable for results
- Analyze and manage sales performance, identify market trends and product availability issues, and communicate regularly with senior management to maximize productivity
- Ensure store presentation and visual merchandising standards are maintained according to company directives and apply strategies to deliver results through merchandising and visual representation
- Create a dynamic environment with superlative customer service standards, ensuring stores and staff are inviting, professional, and knowledgeable on products and company information
- Represent the company and brand with appropriate integrity and demonstrate outstanding leadership skills
- Maintain active social relationships with clients and community, understanding market needs and changes
- Remain in compliance with operational and company policies, ensuring all policies are enforced
- Manage operational costs and balance budgetary expenses in a cost-efficient manner
- Develop and deploy brand strategies with executives to increase brand awareness and authenticity, oversee brand activations and stakeholder relationships
- Develop digital content with headquarters team, align marketing efforts with business objectives, plan and monitor digital marketing campaigns, and work with agencies for alignment
- Direct merchandising plans and operational systems to achieve financial objectives using sales research and trend analytics to develop strategies and optimize product assortments
- Supervise VMD Manager and oversee all visual merchandising operations in Korea, including VMD strategy, display creation, sales and profit drive, and local display initiatives
- Develop and lead high-performance teams that drive sales and achieve comparable store results and profitability through effective training, coaching, and motivational activities
- Coach and mentor team members on performance, sales goals, and customer service issues
- Demonstrate accountability and leadership in managing stores and employees, delegate appropriately, and provide staff with a professional work environment
- Lead brand transformation by embodying company values through day-to-day communication and interaction with employees
- Analyze business performance and create clear action plans to optimize operational performance
Qualifications
- Bachelor's degree in Fashion or Business preferred
- Minimum of 10 years of experience in retail management, with luxury or accessible luxury experience preferred
- Full understanding of specialty retail, including business development and store operations
- Computer skills including operation of retail point-of-sale systems, Microsoft Word, Microsoft Excel, and email
- Strong leadership, critical thinking, and problem-solving skills
- Strong verbal and written communication skills
- Ability to thrive in a high-paced environment and multi-task while maintaining balance of daily responsibilities
- Ability to maintain active social relationships with clients and community and understand market needs and changes
Skills
Experience
Minimum 10 years in retail management, preferably in the luxury or accessible luxury sector, with demonstrated expertise in specialty retail operations, business development, and store management. Background in driving sales growth, managing multi-unit retail environments, and developing high-performing teams is essential.
Education
Bachelor's degree in Fashion, Business, or related field preferred.
Workplace
The successful candidate will be located in Seoul, Seoul, South Korea.
Culture
Michael Kors fosters a design-driven, service-oriented retail culture that blends creative energy with commercial discipline. Teams work in a fast-paced, international environment where collaboration, attention to detail and polished client service are highly valued.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Michael Kors, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Regional Retail Director», «Director of Store Operations», «Retail Operations Director», «Director of Specialty Retail», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.