Michael Kors Director, Global CRM & Loyalty

About Michael Kors

Michael Kors is a global luxury fashion brand known for accessible luxury in handbags, accessories, footwear and ready-to-wear. The brand operates within Capri Holdings Limited and benefits from the scale and cross-brand opportunities of the parent company while maintaining a distinct lifestyle and fashion identity.

Role & Responsibilities

• Define and lead the global CRM vision, strategy and roadmap focused on long‑term customer lifetime value and retention.
• Establish and govern the CRM architecture across customer data, segmentation, lifecycle design and personalization.
• Own the strategic evolution of the KORSVIP loyalty program: program structure, tiering, benefits and experiential initiatives to deepen emotional connection and repeat purchase.
• Scale a global clienteling program, partnering with retail leadership to enable associate‑driven selling, appointment‑based outreach and high‑value customer engagement.
• Direct first‑party data growth, customer identity strategy and database quality; lead CDP capability development and identity resolution initiatives (e.g., Amperity).
• Define CRM and loyalty success metrics (CLV, retention, engagement) and partner with analytics to build dashboards, forecasts and measurement frameworks.
• Lead, mentor and grow a high‑performing team across CRM, loyalty and clienteling while influencing cross‑functional stakeholders (Digital, E‑commerce, Retail, Analytics, Technology).
• Champion privacy‑forward data practices and ensure CRM strategy is operationalized consistently across paid, owned and retail channels.

Qualifications

• 10–12+ years of progressive experience in CRM, loyalty or customer strategy within a global consumer brand.
• Proven track record building CRM foundations including customer data strategy, identity resolution and lifecycle design.
• Demonstrable experience designing and evolving loyalty programs and clienteling strategies.
• Deep familiarity with customer data platforms and CDP implementations (experience with Amperity strongly preferred).
• Strong analytical aptitude with the ability to translate data into strategic, measurable business initiatives.
• Experience operating in complex, cross‑functional and global environments and influencing senior leadership.

Skills

Experience

A senior practitioner with 10–12+ years of experience in CRM, loyalty and customer lifecycle roles at global consumer or fashion brands, with hands‑on exposure to CDP implementations, loyalty program design and cross‑channel execution.

Education

Bachelor’s degree in Marketing, Business, Data Science or a related field required; advanced degree (MBA or related) preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 165,000 to USD 185,000 per annum.

Benefits

Generous paid time off & holiday schedule; Summer Fridays; Internal mobility across brands; Cross‑brand discount; Exclusive employee sales; Fav 5 cards (friends & family discount); 401(k) match; Paid parental leave; Thrive wellness program; Commuter benefits; Gym discounts.

Culture

Michael Kors fosters a fast‑paced, creative and commercially driven environment that values cross‑functional collaboration and global perspective. The brand emphasizes career mobility across the Capri Holdings portfolio and strives for inclusive hiring and development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.