Michael Kors Assistant Store Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 22, 2026
About Michael Kors
Michael Kors is a global luxury lifestyle brand known for accessible modern American sportswear, handbags, footwear and accessories. The label operates worldwide retail boutiques and is part of Capri Holdings Limited, offering careers that combine high-volume retail operations with a strong emphasis on brand presentation and client service.
Michael Kors — Assistant Store Manager in Hato Rey (Plaza Las Américas). Lead sales, coaching, merchandising and operations for the boutique.
Role & Responsibilities
- Achieve personal sales targets and contribute to the attainment of store financial objectives.
- Lead by example to ensure an elevated standard of sales and client service across all associates; coach and develop selling techniques.
- Monitor, track and communicate business results to the store leadership team; recommend corrective actions to meet targets.
- Oversee day-to-day store operations including cash control procedures, bank deposits, safe management, petty cash and register functions.
- Participate in and coordinate inventory counts, loss-prevention measures and inventory reconciliation.
- Manage merchandising and visual directives: maintain organized, brand-compliant selling floor presentation and timely processing of deliveries.
- Resolve client complaints and complex service issues promptly, and assist associates with returns, exchanges and product concerns.
- Support recruitment, onboarding, performance evaluation and ongoing training of store staff; provide continuous feedback to drive results.
- Collaborate with the Store Manager on risk management, physical security and adherence to company policies and procedures.
- Supervise direct reports including Sales Supervisors and Stock Supervisors; provide scheduling, coaching and operational guidance.
- When applicable, perform offsite product transport duties in accordance with company procedures.
Qualifications
- Minimum 3 years of retail experience with 1–2 years in specialty retail management or supervisory role.
- Proven leadership and people-development capability with a track record of coaching sales teams to exceed targets.
- Strong commercial acumen and proficiency in sales reporting, cash handling and basic inventory controls.
- Excellent customer-service orientation with the ability to resolve complex client issues professionally.
- High personal standards for presentation, grooming and brand representation.
- Valid driver's license and clean driving record when role includes responsibility for offsite product transport.
Skills
Experience
Minimum three years of retail experience, including one to two years in a specialty store supervisory or assistant-management capacity.
Education
High school diploma or equivalent required; post-secondary study in business, retail management or a related field preferred.
Workplace
This position is based in Hato Rey, San Juan, USA, within easy reach of San Juan.
Culture
The brand fosters a fast-paced, fashion-forward retail environment where elevated customer experience and impeccable presentation are paramount. Teams are results-driven and collaborative, with strong emphasis on professional development and brand stewardship.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Michael Kors, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Assistant Manager», «Boutique Assistant Manager», «Sales Floor Manager», «Assistant Store Director», «Client Experience Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.