Michael Kors Assistant Store Manager

Overview

Michael Kors is a globally recognised luxury fashion house known for ready-to-wear, accessories and leather goods. The brand operates internationally within a fast-paced retail network and is part of Capri Holdings, a global fashion group that includes other well-known menswear and womenswear maisons. As an employer, Michael Kors emphasises customer-centric retail excellence, visual presentation, and opportunities for development within an internationally scaled luxury retail operation.

Role & Responsibilities

• Support the Store Manager in day-to-day store operations across sales, customer service, merchandising, inventory and administration, and act as Store Manager in their absence.
• Drive personal and store sales targets; monitor and communicate business results and take corrective action to achieve goals.
• Coach and develop selling staff to deliver elevated customer service and product knowledge; lead by example on the sales floor.
• Manage operational controls including cash handling, bank deposits, safe funds, petty cash and register functions; participate in inventory counts.
• Implement and maintain visual merchandising directives to ensure the selling floor reflects brand standards and merchandise is processed promptly.
• Collaborate on risk management, loss prevention, physical security and stock controls; communicate inventory needs and product concerns.
• Assist in recruitment, onboarding, performance evaluation and ongoing training of store personnel; ensure adherence to brand image and grooming standards.
• Resolve client complaints and service issues promptly to preserve and grow repeat clientele; support clienteling and utilisation of client books.

Qualifications

• Minimum 3 years of retail experience with 1–2 years in specialty retail management or supervisory role.
• Demonstrated ability to lead a retail team and deputise for the Store Manager when required.
• Proven track record of meeting sales targets and coaching others to improve sales performance.
• Strong knowledge of merchandising standards, inventory controls and cash management procedures.
• Ability to handle customer escalations with diplomacy and professionalism; commitment to brand service standards.
• Valid driver's license and clean driving record preferred/required if responsible for offsite product transfers.

Skills

Experience

Minimum three years of retail experience, including one to two years in a specialty retail management or supervisory position with responsibility for sales performance, team coaching and store operations.

Education

High school diploma or equivalent required; college degree in business, retail management or a related field preferred.

Workplace

Culture

Michael Kors fosters a dynamic, fashion-forward retail culture that emphasises elevated customer service, visual standards and commercial performance. The workplace is fast-paced and team-oriented, with strong focus on professional development within a global luxury brand under Capri Holdings.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.