Michael Kors Assistant Store Manager

About Michael Kors

Michael Kors is a global luxury fashion brand renowned for its accessible luxury ready-to-wear, handbags and accessories. The brand is part of Capri Holdings Limited, a multinational fashion group that houses several international maisons. As an employer, Michael Kors operates fast-paced retail environments that prioritise brand image, strong client service and product-led merchandising.

Role & Responsibilities

• Drive personal and store sales performance, regularly monitoring and communicating business results to the store manager.
• Lead by example to ensure all associates deliver elevated customer service and achieve sales targets; coach and develop selling techniques across the team.
• Manage day-to-day retail operations including cash controls, register functions, bank deposits, safe funds, petty cash and participation in inventories.
• Support risk management and physical security protocols to protect inventory and ensure compliance with company policies.
• Implement and maintain merchandising and visual directives; keep the selling floor organised, process deliveries and communicate inventory needs.
• Recruit, train and develop store staff; conduct performance evaluations, provide ongoing feedback, and enforce brand image and grooming standards.
• Resolve client complaints and customer-service issues promptly; build and maintain repeat clientele through personal clienteling and support of associates' client books.
• Supervise and coordinate direct reports (e.g., Sales Supervisors, Stock Supervisors) and assist with workforce scheduling and payroll integrity.

Qualifications

• Minimum of 3 years of retail experience, including 1–2 years in specialty retail management or supervisory capacity.
• Proven track record of meeting sales targets and coaching teams to commercial results.
• Strong understanding of retail operations: cash handling, inventory control, loss prevention and POS/register management.
• Demonstrated ability to recruit, train and develop sales staff and to enforce brand presentation standards.
• Excellent client service and conflict-resolution skills, with an ability to cultivate and manage a client book.

Skills

Experience

Minimum three years of retail experience with one to two years in a supervisory or specialty management role within fashion or specialty retail.

Education

High school diploma or equivalent required; tertiary education in business, retail or fashion is advantageous.

Workplace

Culture

Michael Kors cultivates a dynamic, fashion-forward retail culture where commercial ambition meets refined brand presentation. Team members operate in a high-energy environment that emphasises exceptional client service, product expertise and professional grooming consistent with a global luxury label.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.