Michael Kors Assistant Store Manager
Michael Kors is hiring an Assistant Store Manager in Chesterfield, USA to lead sales, operations and client service for the boutique.
Overview
Michael Kors is an international luxury lifestyle brand known for accessible, modern American design across ready-to-wear, handbags, accessories and footwear. Operated within the Capri Holdings portfolio, the brand emphasizes polished client service, merchandising excellence and a fast-paced retail environment that cultivates commercial acumen and professional development.
Role & Responsibilities
- Drive personal and store sales performance to meet and exceed targets; coach and model high-impact selling techniques for the team.
- Track, monitor and communicate business results and sales KPIs to the Store Manager and the team.
- Ensure delivery of an elevated, consistent client experience; build and maintain repeat clientele through clienteling and effective use of client books.
- Resolve customer complaints and service issues promptly and professionally; support associates with returns, exchanges and product concerns.
- Support store operations including cash controls, bank deposits, safe handling, petty cash, register operation and participation in inventories.
- Partner with the Store Manager on risk management, loss prevention and physical security protocols.
- Execute and maintain visual and merchandising directives to ensure the selling floor reflects the brand image; manage timely processing of deliveries.
- Recruit, train, develop and evaluate store staff; ensure payroll integrity, adherence to grooming and image standards, and follow-up on training initiatives.
- Supervise and develop direct reports (e.g., Sales Supervisors, Stock Supervisors) and coordinate scheduling and staff performance feedback.
Qualifications
- Minimum 3 years of retail experience with 1–2 years of specialty store management or supervisory responsibility.
- Proven track record of meeting sales targets and developing sales teams.
- Strong leadership and people-development skills with experience conducting coaching and performance evaluations.
- Demonstrable clienteling and customer-service aptitude; ability to build and maintain high-value client relationships.
- Knowledge of retail operations including cash handling, inventory control and loss-prevention procedures.
- Flexible availability to support peak trading hours, retail events and occasional offsite product movements.
Skills
Experience
Minimum three years of retail experience, including one to two years in a supervisory or specialty management role within a fashion or luxury retail environment.
Education
High school diploma or equivalent required; tertiary qualification in retail management, business or a related discipline preferred.
Workplace
This position is based in Chesterfield, USA. In USA as a whole, Cerulean currently features 2.211 open positions, with 80 posted this week.
Culture
Michael Kors fosters a dynamic, client-focused retail culture that prizes style, commercial discipline and professional growth. The brand operates within the Capri Holdings group and offers a collaborative environment where visible leadership, attention to brand image and strong client relationships are rewarded.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.