Michael Kors Assistant Boutique Manager
About Michael Kors
Michael Kors is a globally recognised luxury fashion house within Capri Holdings Limited, known for accessible luxury ready-to-wear, handbags and accessories. As an employer in retail, the brand operates fast-paced stores that emphasise elevated customer service, strong commercial performance and professional development for retail leaders.
Michael Kors seeks an Assistant Store Manager in Miami, FL (Dolphin Mall) to support store operations, sales and team development.
Role & Responsibilities
- Support the Store Manager in day-to-day leadership and assume full managerial responsibilities in their absence.
- Drive personal and store sales targets through active selling, coaching and frontline leadership; monitor and communicate business results.
- Deliver an exceptional luxury client experience by building repeat clientele, resolving customer issues, and training staff on clienteling and service standards.
- Oversee store operations including cash controls, bank deposits, safe funds, petty cash, risk management and physical security.
- Manage inventory processes and participate in stock takes; ensure timely processing of deliveries and communicate inventory needs.
- Implement and maintain visual merchandising directives to preserve the brand image and ensure the selling floor is tidy and presentation-ready.
- Recruit, train, develop and evaluate store associates; support payroll integrity and resolve HR issues in partnership with HR.
- Enforce image and grooming standards consistent with the Michael Kors brand.
- Where applicable, perform offsite product transfers, including driving responsibilities.
Qualifications
- Minimum 3 years of retail experience with 1–2 years in specialty retail management.
- Proven leadership and coaching capability with the ability to motivate a performance-driven sales team.
- Solid knowledge of luxury retail sales techniques, clienteling and visual merchandising.
- Demonstrated competence with cash control procedures and basic store financial processes.
- Strong interpersonal and conflict-resolution skills; able to handle customer complaints and HR matters professionally.
Skills
Experience
Minimum 3 years of retail experience, including 1–2 years in a specialty or boutique management role.
Education
High school diploma or equivalent required; vocational qualification or formal training in retail/management preferred.
Workplace
This position is based in Miami, Florida, USA.
Culture
Michael Kors retail teams operate in a dynamic, style-driven environment that prioritises elevated customer service and commercial results. The brand cultivates a collaborative, high-energy workplace where development of retail talent and adherence to a refined brand image are central.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Michael Kors, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Store Manager», «Deputy Store Manager», «Retail Assistant Manager», «Client Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.