Michael Kors Area Manager

About Michael Kors

Michael Kors is an internationally recognized luxury fashion brand and lifestyle label, marketed globally across apparel, accessories and fragrances. As part of Capri Holdings, Michael Kors operates within a portfolio of premium fashion houses and emphasizes design-led product, elevated retail experiences and a fast-paced, customer-centric retail network.

Role & Responsibilities

• Analyse regional performance data to identify opportunities and implement action plans that drive achievement of sales performance and KPI targets across all stores
• Partner with Senior Commercial Manager and Store Managers to maximise commercial outcomes and ensure delivery against sales, conversion, aged stock, category performance, wage-to-sales targets, and other established KPIs
• Monitor competitor activity, market trends, and product performance, providing regular insights and recommendations to support strategic decision-making
• Manage sell-through and product productivity through collaboration with Merchandise and Planning teams to optimise stock availability and assortment relevance
• Lead, coach, and develop Store Managers to build high-performing teams with strong commercial acumen and operational excellence
• Set clear performance expectations across financial KPIs, inventory management, loss prevention, visual merchandising, and people management
• Foster a positive, high-energy team culture that promotes collaboration, accountability, and strong customer service standards
• Ensure effective onboarding, ongoing training, and in-store follow-up to reinforce product knowledge, brand standards, and operational capability
• Conduct regular store briefings to align teams on priorities, motivate performance, and communicate business objectives
• Act as the escalation point for all operational, people, and customer issues within the region
• Oversee payroll-related tasks and ensure labour planning supports commercial needs
• Drive a strong clienteling culture across all stores, coaching Store Managers to build long-term customer relationships that increase loyalty and sales
• Support the planning and execution of in-store events and promotional activities in partnership with merchandising and PR teams to enhance customer engagement and drive traffic
• Conduct regular store visits to assess performance, coach teams, and ensure each location is positioned for current and future growth
• Support Store Managers to maintain strong operational standards, including stockroom organisation, inventory accuracy, shrinkage control, and compliance with company policies
• Ensure visual merchandising and store presentation consistently meet brand expectations, partnering closely with the Visual Merchandiser
• Manage operational costs across the region, ensuring budgets are adhered to and resources are used efficiently to maximise profitability
• Ensure work environment is free from risk to health by identifying, assessing, and controlling hazards
• Report all work-related hazards and incidents and complete all required WHS training
• Understand and adhere to company policies and procedures and provide active support of the company injury management program

Qualifications

• Proven experience in a retail area or regional management role within a luxury or premium fashion brand
• Strong commercial acumen with demonstrated ability to drive sales, manage KPIs, and achieve financial targets
• Experience leading and developing teams of store managers and retail personnel
• Demonstrated expertise in visual merchandising, inventory management, and loss prevention
• Proficiency in CRM and clienteling strategies to build customer loyalty
• Strong analytical skills with the ability to interpret performance data and market trends
• Excellent communication and motivational skills to inspire high-performing teams
• Proven ability to manage operational budgets and control costs effectively

Skills

Experience

Minimum 5–7 years of progressive experience in retail area or regional management, preferably within luxury fashion, accessories, or premium lifestyle retail. Demonstrated track record of achieving sales targets, managing multiple store locations, leading teams of store managers, and driving operational excellence.

Education

Completion of secondary education. Tertiary qualifications in business, retail management, or related discipline are advantageous.

Workplace

Culture

Michael Kors fosters a design-driven, service-oriented retail culture that blends creative energy with commercial discipline. Teams work in a fast-paced, international environment where collaboration, attention to detail and polished client service are highly valued.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.