Messika High-End Sales Administration Officer

Role & Responsibilities

• Enter customer orders, track them, and communicate production lead times to stakeholders.
• Serve as the primary contact for European Boutique Managers, centralizing requests concerning products, availability, orders, lead times, and inter-boutique transfers.
• Work with the High-End Merchandising Manager to identify possible alternatives and provide visibility on work in progress and commercial options.
• Identify risks that could affect range visibility or in-store visual merchandising, including missing pieces, delays, items held out of circulation, repairs, and returns.
• Coordinate transfers, reallocations, and prioritizations with the Merchandiser, and contribute to product allocation plans to ensure the quality of the in-store offering.
• Coordinate tracking of High-End orders and flows to support External Retail and Wholesale sales administration teams, acting as liaison with Merchandising.
• Coordinate piece allocations according to client priorities, product availability, and the merchandising plan, and communicate production lead times to stakeholders.
• Anticipate and escalate risks that could affect commercial commitments, and proactively monitor sensitive matters, including certificates and piece restoration such as polishing.
• Manage the operational tracking of loans for photo shoots, events, celebrities, press, partners, and subsidiaries, ensuring timely dispatch and return and issuing reminders as needed.
• Help ensure compliance with customs and logistics requirements.
• Manage disputes through resolution and alert relevant contacts to discrepancies or blockages.
• Contribute to the continuous improvement of sales administration tools and processes.
• Collaborate closely with Commercial, Retail, Stock, Customs, Logistics, and Production teams, ensuring the smooth circulation of information.
• Contribute to service quality for internal teams and clients.

Qualifications

• Higher education from a business school or equivalent university course.
• A successful initial experience in sales administration, Retail Operations, sales coordination, or logistics, ideally in the luxury or jewelry sector.
• Professional-level English.
• Strong commercial and service orientation.
• Rigor, method, and organizational skills.
• Excellent interpersonal skills and team spirit.
• Responsiveness and reliability.
• Attention to detail.

Skills

Experience

Initial successful experience in sales administration, Retail Operations, sales coordination, or logistics; ideally in luxury or jewelry.

Education

Higher education from a business school or equivalent university course.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.