- Location
- Paris Île-de-France France
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Human Resources, People & Culture
- Industry
- High Jewelry
- Posted
- Nov 2, 2026
Messika is hiring an Europe Training Manager on a permanent, full-time basis at its Paris headquarters. The role delivers retail training and boutique coaching across Europe, supports commercial performance and client experience, and leads brand experiences and mystery shopping follow-up.
Role & Responsibilities
- Deliver in-person and remote training sessions covering onboarding, the brand, jewellery, high jewellery, craftsmanship and gemmology.
- Create a training calendar, organise sessions and facilitate communication about them across the retail network.
- Track training and collect feedback from sales teams after each session through questionnaires.
- Work with the Global Learning Manager to adapt and enrich training content based on retail field experience.
- Share qualitative and quantitative monthly reports with the Commercial Director and Global Head of Training.
- Provide individual coaching to retail teams in European boutiques to improve sales and the client experience; temporary assignment to a specific boutique may be required.
- Involve boutique managers in following up on team coaching and lead daily briefings to develop their sales teams.
- Work closely with boutique managers and retail partners as a business partner.
- Work with the Learning Project Manager to adapt and enrich training content based on retail field experience.
- Lead Messika workshop visits for partners, new sales advisors and VIC clients as a brand ambassador.
- Participate in the High Jewelry Club to develop the knowledge and skills of high-potential commercial talent.
- Follow up with boutique managers after each mystery shopping wave.
- Report mystery shopping results to the Global Retail Director and involve them in follow-up with boutique managers.
Qualifications
- Higher education from a business school or equivalent.
- Three to five years of retail training experience in the jewellery sector.
- Significant professional experience and the ability to balance care, personal development and performance.
- Strong interpersonal skills, a commercial mindset and the ability to manage a department’s activity.
- Comfort with IT tools and ERP environments.
- Fluent English.
- Knowledge of jewellery, craftsmanship and gemmology.
- Teaching skills and creativity.
- Strong verbal and written communication skills.
- Energetic and positive.
- Proactive, flexible and adaptable.
- Discretion and confidentiality.
- Client-focused, results-oriented and commercially minded.
Skills
Experience
3 to 5 years of retail training experience in the jewellery sector.
Education
Higher education from a business school or equivalent.
Workplace
This position is based in Paris, Île-de-France, France.
Explore jobs in Île-de-France or in France.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Messika, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Training Manager», «Regional Training Manager», «Retail Learning Manager», «Field Training Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.