Alexander McQueen Store Operations Manager

About Alexander McQueen

Alexander McQueen is a London-based British luxury fashion house renowned for its theatrical design language, artisanal tailoring and uncompromising creative vision. The Maison is part of the Kering group and combines a design studio and atelier in London with a global retail footprint. The brand is recognised for bold, avant-garde collections and a commitment to craftsmanship and high-quality finish.

Role & Responsibilities

• Partner with the Store Manager/Store Director to implement operational strategy, drive store performance and support achievement of financial targets.
• Lead day-to-day retail operations and back-of-house (BOH) organisation, ensuring brand standards, stock care and client experience are consistently upheld.
• Conduct regular store audits and checks; set and cascade policies, procedures and operating standards to the store team.
• Own goods receipt, storage and stock flow (including shop-to-shop, returns and damaged stock), coordinate cycle counts and inventory reconciliations.
• Manage store maintenance, contractors and third-party service providers; act as first point of contact for operational emergencies and security liaison.
• Oversee logistics and supplies: manage courier/shipping accounts, packaging inventory and supplier performance to optimise cost and service.
• Support in-store events, after-sales processes and omnichannel order flow (OMNI) to guarantee service levels.
• Coach, train and develop operations associates; lead performance conversations, identify internal talent and foster a collaborative team environment.

Qualifications

• Proven experience in retail operations management within a luxury or premium retail environment.
• Demonstrated leadership capability with experience coaching teams and driving performance against KPIs.
• Strong organisational and analytical skills with a track record of improving operational efficiency.
• Ability to work flexible hours including occasional evenings/weekends and to travel as required.
• Working knowledge of Health & Safety and Fire Safety procedures and ability to manage third-party contractors.
• Physical ability to stand for extended periods, climb ladders and regularly lift packages up to 35 lbs.

Skills

Experience

Mid-level management experience in retail operations, preferably within luxury fashion, with a demonstrated record of delivering retail excellence and improving operational processes.

Education

Bachelor’s degree in business, retail management or a related field preferred, or equivalent professional experience in retail operations.

Workplace

Compensation

The base compensation for this position ranges from USD 80,000 to USD 82,000 per annum.

Culture

The Maison cultivates a creative, high‑performance environment anchored in meticulous craft and provocative design. As part of the Kering family, the workplace emphasises empowerment, teamwork, respect and kindness while maintaining the exacting standards expected of a luxury fashion house.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.