Alexander McQueen Store Operations Associate

About Alexander McQueen

Alexander McQueen stands as a house of uncompromising creativity, where British tailoring, theatrical imagination and exquisite craftsmanship converge. Founded in London by Lee Alexander McQueen, the brand continues to cultivate a culture defined by emotional storytelling, technical mastery and bold innovation. As an employer, Alexander McQueen offers professionals the opportunity to contribute to a globally respected luxury maison within an environment that values individuality, precision and artistic courage. From ateliers and design studios to retail, merchandising and corporate functions, its teams are united by a commitment to excellence, sustainability and the enduring power of fashion as a form of cultural expression.

Role & Responsibilities

• Follow company policies, procedures and guidelines to ensure store compliance
• Conduct regular in-store checks and audits to verify store teams adhere to established policies and procedures
• Support the onboarding of new team members with comprehensive information on store operations policies and guidelines
• Liaise with external parties to ensure required permits and documentation are in order
• Support the Operations Manager and Store Manager in implementing and maintaining Fire Safety, Health & Safety procedures
• Coordinate the setup and execution of in-store events
• Ensure proper care and protection of products according to company guidelines
• Oversee day-to-day management of goods receipt and storage in compliance with company procedures, maximizing operational efficiency
• Ensure shop-to-shop and returns transfers comply with company guidelines and timelines
• Support the manager as point of contact for cleaning companies and contractors
• Act on store emergencies to ensure repairs and services are executed promptly
• Liaise with Loss Prevention and Security on store issues as necessary
• Serve as first point of contact for store operational issues, escalating to Store Operations Manager or Store Manager when needed
• Support the after-sales process and keep store team and clients updated
• Order and distribute staff uniforms in a timely manner
• Maintain back-of-house standards to enable optimal client experience
• Train Client Advisors on back-of-house organization and the importance of stock care
• Prepare for and plan inventory checks across all stores
• Support stores with inventory checks and reconciliations
• Assist stores in preparation for sales and the transfer of sale merchandise
• Manage in-store damaged stock
• Monitor and follow up on negative on-hand inventory and outstanding consignments
• Coordinate and monitor cycle counts in accordance with company guidelines and policies
• Provide training and guidance to store teams to minimize stock loss and damage
• Manage the flow of omnichannel orders to ensure required service levels
• Manage the correct flow of adjustments
• Ensure company guidelines are adopted in cases of theft, including communication and documentation
• Achieve Operation KPIs while maintaining a client-focused approach to support overall store performance
• Monitor in-transit inventory and liaise with relevant departments as needed
• Manage and organize packaging and stationery physically and in the IT system
• Evaluate shipping suppliers and couriers to ensure the most efficient and cost-effective service
• Demonstrate professionalism in all behaviors, communication and teamwork in line with the House Code of Behaviors
• Work collaboratively with team members and provide active support and assistance to colleagues
• Provide high-quality, relevant feedback to managers
• Work effectively with all internal and external stakeholders using a service-oriented, collaborative, available and versatile approach

Qualifications

• Demonstrated ability to exhibit the core Alexander McQueen behaviors: Empowerment, Teamwork, Respect, and Kindness
• Prior experience in retail operations and supporting retail business efficiency
• Flexibility to accommodate regular travel and occasional weekend or evening shifts
• Highly organized with strong attention to detail
• Ability to work independently and collaboratively as part of a team
• Demonstrated ability to deliver retail excellence
• Ability to quickly establish strong credibility with team members and external resources
• Sound analytical and organizational skills
• Physical ability to remain mobile and stand for extended periods
• Ability to climb ladders and regularly lift packages weighing 35 lbs or more

Skills

Experience

Prior experience working in retail operations, with demonstrated success in supporting the efficient functioning of a retail business. Experience managing inventory, stock flows, and store logistics is essential. Background in supporting retail teams and maintaining operational compliance is preferred.

Education

High school diploma or equivalent required. Further education or certification in retail management, operations, or logistics is advantageous but not mandatory.

Workplace

Compensation

The base compensation for this position ranges from USD 24 to USD 26 per hour.

Culture

Alexander McQueen fosters a bold, highly creative workplace where exceptional craftsmanship, innovation, and a deep respect for British fashion heritage shape the employee experience. The House values individuality, collaboration, and artistic courage, offering an environment where teams are encouraged to push boundaries while upholding the precision and excellence of a luxury maison.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.