Alexander McQueen Store Operations Associate

About Alexander McQueen

Alexander McQueen stands as a house of uncompromising creativity, where British tailoring, theatrical imagination and exquisite craftsmanship converge. Founded in London by Lee Alexander McQueen, the brand continues to cultivate a culture defined by emotional storytelling, technical mastery and bold innovation. As an employer, Alexander McQueen offers professionals the opportunity to contribute to a globally respected luxury maison within an environment that values individuality, precision and artistic courage. From ateliers and design studios to retail, merchandising and corporate functions, its teams are united by a commitment to excellence, sustainability and the enduring power of fashion as a form of cultural expression.

Role & Responsibilities

• Follow and enforce company policies, procedures, and guidelines to ensure full store compliance
• Conduct regular in-store checks and audits to verify that store teams adhere to established operational standards
• Support the onboarding of new team members with comprehensive information on store operations policies and guidelines
• Liaison with external parties to ensure all required permits and documentation are current and properly maintained
• Collaborate with the Operations Manager and Store Manager to ensure Fire Safety and Health & Safety procedures are implemented and followed consistently
• Coordinate the setup and execution of in-store events and promotions
• Oversee the day-to-day management of goods receipt, storage, and preparation for sales floor distribution in accordance with company procedures
• Ensure shop-to-shop and returns transfers comply with company guidelines and timelines
• Act as primary contact for cleaning companies, contractors, and maintenance service providers
• Respond promptly to store emergencies and coordinate necessary repairs and services
• Coordinate with Loss Prevention and Security teams on store operational issues as required
• Order and distribute staff uniforms in a timely manner
• Maintain back-of-house standards to optimize client experience and train Client Advisors on inventory organization and product care
• Plan and prepare for inventory checks across all designated store locations
• Support stores during inventory reconciliations and sale period preparations
• Manage in-store damaged stock and monitor negative inventory balances
• Monitor and follow up on outstanding consignments and cycle counts per company guidelines
• Provide training and guidance to store teams to minimize stock loss and damage
• Manage OMNI order fulfillment while ensuring required service levels are met
• Coordinate shipping supplier and courier evaluations to ensure cost-effective and efficient delivery services
• Manage and organize packaging and stationary inventory both physically and within IT systems

Qualifications

• Demonstrated ability to embody Alexander McQueen behaviours: Empowerment, Teamwork, Respect, and Kindness
• Previous retail operations experience with proven success in supporting efficient business operations
• Strong organizational and analytical skills with meticulous attention to detail
• Ability to work independently and collaboratively as part of a team
• Proven track record of delivering retail excellence and operational results
• Capability to establish credibility and strong working relationships with internal and external stakeholders
• Physical capability to stand for extended periods, climb ladders, and lift packages weighing 35 lbs. or more on a regular basis
• Flexibility to accommodate regular travel and occasional weekend or evening shifts

Skills

Experience

Previous experience in retail operations or similar roles supporting retail business efficiency and compliance is required. The ideal candidate will have demonstrated success in managing store operations, inventory control, and cross-functional stakeholder coordination.

Education

High school diploma or equivalent is presumed; additional formal retail operations training or certification is valued but not required.

Workplace

Compensation

The base compensation for this position ranges from USD 24 to USD 26 per hour.

Culture

Alexander McQueen fosters a bold, highly creative workplace where exceptional craftsmanship, innovation, and a deep respect for British fashion heritage shape the employee experience. The House values individuality, collaboration, and artistic courage, offering an environment where teams are encouraged to push boundaries while upholding the precision and excellence of a luxury maison.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.