Alexander McQueen Store Operations Associate

About Alexander McQueen

Alexander McQueen stands as a house of uncompromising creativity, where British tailoring, theatrical imagination and exquisite craftsmanship converge. Founded in London by Lee Alexander McQueen, the brand continues to cultivate a culture defined by emotional storytelling, technical mastery and bold innovation. As an employer, Alexander McQueen offers professionals the opportunity to contribute to a globally respected luxury maison within an environment that values individuality, precision and artistic courage. From ateliers and design studios to retail, merchandising and corporate functions, its teams are united by a commitment to excellence, sustainability and the enduring power of fashion as a form of cultural expression.

Role & Responsibilities

• Support the Store/Corporate Operations Manager in keeping stores efficient and compliant with company policies and guidelines.
• Identify business needs and help implement projects that support retail operations, maintain store locations to a high standard and ensure the in-store environment consistently reflects the brand image.
• Handle goods correctly, care for products, and comply with KPIs, guidelines and company procedures.
• Follow company policies, procedures and guidelines, and ensure store compliance.
• Conduct regular in-store checks and audits to confirm store teams follow established policies and procedures.
• Support onboarding of new team members by providing information about store operations policies and guidelines.
• Liaise with external parties to ensure required permits and documentation are in order.
• Support the Operations Manager and/or Store Manager in ensuring fire safety and health and safety procedures are in place and followed.
• Support the setup of in-store events to ensure successful execution.
• Care for and protect products in accordance with company guidelines.
• Oversee daily goods receipt, ensure storage follows company procedures, and prepare products for the sales floor and designated areas to maximize efficiency.
• Ensure shop-to-shop and returns transfers comply with company guidelines and timelines.
• Support the manager as the point of contact for cleaning companies and contractors.
• Respond to store emergencies to ensure repairs and services are completed promptly.
• Liaise with Loss Prevention and Security on store issues as needed.
• Act as the first point of contact for store operational issues, escalating to the Store Operations Manager or Store Manager when needed.
• Support the after-sales process and keep store teams and clients updated.
• Order and distribute staff uniforms promptly.
• Maintain back-of-house standards to support the client experience.
• Train Client Advisors regularly on back-of-house organization and stock care.
• Plan inventory checks across all stores.
• Support stores with inventory checks and reconciliations.
• Support stores in preparation for sale and the transfer out of sale.
• Manage damaged stock in store.
• Monitor and follow up on negative-on-hand quantities and outstanding consignments.
• Coordinate and monitor cycle counts in accordance with company guidelines and policies.
• Train and guide store teams to minimize stock loss and damage.
• Manage the flow of OMNI orders to meet required service levels.
• Manage the correct flow of adjustments.
• Ensure company guidelines are followed in the event of theft, particularly for communication and documentation.
• Achieve Operations KPIs while maintaining a client-minded approach that supports overall store performance.
• Monitor in-transit goods and liaise with relevant departments as needed.
• Organize packaging and stationery physically and in the IT system.
• Evaluate shipping suppliers and couriers to ensure efficient, cost-effective service.
• Demonstrate professionalism in communication and teamwork in line with the House Code of Behaviours.
• Work collaboratively and actively support colleagues.
• Provide managers with high-quality, relevant feedback.
• Work with internal and external stakeholders using a service-oriented, collaborative, available and versatile approach.

Qualifications

• Demonstrate the desired Alexander McQueen behaviours.
• Previous experience in retail operations and helping a retail business operate efficiently.
• Flexibility for regular travel and occasional evening or weekend shifts.
• Highly organized, with strong attention to detail.
• Highly motivated and able to work independently or as part of a team.
• A successful performance record and demonstrated ability to deliver retail excellence.
• Ability to establish strong credibility quickly with team members and external resources.
• Ability, drive and desire to deliver outstanding results.
• Sound analytical and organizational skills.
• Ability to remain mobile and stand for extended periods.
• Ability to climb a ladder and regularly lift packages weighing more than 35 lbs.

Skills

Experience

Previous experience in retail operations and helping a retail business operate efficiently.

Compensation

The base compensation for this position ranges from USD 23 to USD 25 per hour.

Culture

Alexander McQueen fosters a bold, highly creative workplace where exceptional craftsmanship, innovation, and a deep respect for British fashion heritage shape the employee experience. The House values individuality, collaboration, and artistic courage, offering an environment where teams are encouraged to push boundaries while upholding the precision and excellence of a luxury maison.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.