Alexander McQueen Store Manager

About Alexander McQueen

Alexander McQueen stands as a house of uncompromising creativity, where British tailoring, theatrical imagination and exquisite craftsmanship converge. Founded in London by Lee Alexander McQueen, the brand continues to cultivate a culture defined by emotional storytelling, technical mastery and bold innovation. As an employer, Alexander McQueen offers professionals the opportunity to contribute to a globally respected luxury maison within an environment that values individuality, precision and artistic courage. From ateliers and design studios to retail, merchandising and corporate functions, its teams are united by a commitment to excellence, sustainability and the enduring power of fashion as a form of cultural expression.

Role & Responsibilities

• Exceed all sales targets and key performance indicators whilst building and maintaining a robust client base
• Analyse sales figures and CRM activities to devise immediate and long-term strategic goal plans
• Execute sales generation strategies to meet monthly objectives and drive revenue growth
• Oversee in-store promotional displays and customer events in liaison with visual merchandising and press teams
• Liaise with team members, colleagues, and customers to identify and resolve operational issues promptly
• Deliver exemplary customer service and resolve customer situations diplomatically in accordance with House policies
• Adhere to and reinforce the House's visual merchandising guidelines across all store environments
• Review seasonal orders with sales associates to ensure optimal merchandise potential and retail alignment
• Conduct business recaps with sales associates with focus on sell-through performance
• Lead and motivate staff by modelling behaviour and setting an exceptional example
• Identify performance issues and manage them to ensure fair and consistent company processes
• Coordinate induction of new staff, deliver product knowledge training, and share collection insights
• Conduct annual appraisals and provide constructive feedback whilst setting individual development objectives

Qualifications

• Minimum 8 years of retail experience, including 2 years at managerial level in luxury fashion store management
• Demonstrated embodiment of Alexander McQueen core behaviours: Empower, Teamwork, Respect, and Kindness
• Advanced proficiency in Microsoft Office applications and general computer literacy
• Proven ability to multi-task and prioritise competing demands in a fast-paced environment
• Strong communication skills with ability to interface effectively with personnel at all organisational levels

Skills

Experience

Minimum 8 years in retail, with a minimum of 2 years in a managerial capacity within luxury fashion retail. Candidates must demonstrate proven success in driving sales targets, managing teams, and maintaining elevated customer service standards in a luxury brand environment.

Workplace

Culture

Alexander McQueen fosters a bold, highly creative workplace where exceptional craftsmanship, innovation, and a deep respect for British fashion heritage shape the employee experience. The House values individuality, collaboration, and artistic courage, offering an environment where teams are encouraged to push boundaries while upholding the precision and excellence of a luxury maison.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.