Alexander McQueen Store Director

Overview

Alexander McQueen is a British luxury fashion house within the Kering group, recognized for theatrical design, uncompromising craftsmanship and a strong creative identity. The brand operates globally from a London-based design studio and atelier and is known for high-touch client experiences and attention to artisanal detail.

Role & Responsibilities

• Set and implement the store strategy and vision to achieve commercial objectives and deliver an exceptional client experience.
• Lead, motivate and develop the store team; conduct coaching, annual reviews and create individual development plans to build a high-performing talent pipeline.
• Drive sales performance by defining KPIs, analysing store results, proposing action plans and ensuring targets are consistently exceeded.
• Own P&L-related responsibilities: monitor store expenses, manage budgets and ensure timely submission of payroll and accounts payable.
• Represent the brand locally to increase footfall, attract new clients and establish strategic partnerships and community outreach activities.
• Champion client development through a top-client strategy, private appointments, after-sales service and CRM data capture and analysis.
• Ensure adherence to loss prevention procedures, conduct inventory reconciliations and audits to minimise shrinkage.
• Oversee store operations including merchandise processing, shipments, asset organisation, borrow/consignment programs and visual merchandising standards.
• Promote omnichannel awareness and encourage the team to leverage digital tools to strengthen client relationships.
• Provide product and market feedback to buying and HQ; participate in buying sessions when requested.
• Foster strong cooperation between front-of-house and back-of-house teams to guarantee efficient daily operations.
• Act as a role model for House behaviours and ensure company policies, procedures and brand standards are upheld across the store.

Qualifications

• Significant sales management experience in retail, luxury retail or a service-related industry.
• Proven track record of driving store performance and delivering sustained sales growth.
• Strong commercial awareness and business acumen with familiarity with key retail performance indicators.
• Demonstrable coaching, people development and talent identification skills.
• Experience managing budgets and operating to financial targets, with strong analytical capability.
• Excellent verbal and written communication skills, confident public speaker and experienced with stakeholder engagement.
• Ability to manage competing priorities in a fast‑paced retail environment and maintain a positive team culture.

Skills

Experience

Extensive leadership experience within retail, preferably at luxury or flagship stores, with a demonstrable history of exceeding sales targets, managing store P&L and developing high-performing teams.

Education

Bachelor’s degree in Business, Retail Management, Fashion Merchandising or a related field preferred, or equivalent professional experience in retail leadership.

Workplace

Compensation

The base compensation for this position ranges from USD 150,000 to USD 170,000 per annum.

Culture

The House cultivates a creative, client-centric environment that values craftsmanship, bold design and high standards. Teams are encouraged to collaborate, empower one another and operate with respect and empathy while delivering exemplary service.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.