Alexander McQueen Store Director

About Alexander McQueen

Alexander McQueen stands as a house of uncompromising creativity, where British tailoring, theatrical imagination and exquisite craftsmanship converge. Founded in London by Lee Alexander McQueen, the brand continues to cultivate a culture defined by emotional storytelling, technical mastery and bold innovation. As an employer, Alexander McQueen offers professionals the opportunity to contribute to a globally respected luxury maison within an environment that values individuality, precision and artistic courage. From ateliers and design studios to retail, merchandising and corporate functions, its teams are united by a commitment to excellence, sustainability and the enduring power of fashion as a form of cultural expression.

Role & Responsibilities

• Lead and support store activities to achieve business objectives and deliver an exceptional client experience; establish and implement the store strategy and vision, and recommend improvement plans based on results.
• Take ownership of store operations, loss prevention compliance, human resources management, and visual merchandising; lead by example, apply local market knowledge, promote brand values, and develop the team to deliver excellent client experiences.
• Drive the team to exceed financial targets and maximize sales; analyze store performance and develop action plans; communicate KPIs and strategies to meet performance standards.
• Represent the brand in the local market, identify opportunities to increase footfall and attract clients, and build lasting client relationships; maintain a strong presence on the sales floor and uphold high service standards.
• Promote omnichannel awareness and the use of digital tools to strengthen client relationships; manage store expenses and meet operating budgets.
• Provide product feedback based on store needs and participate in buying sessions when requested; monitor competitors, fashion trends, industry news, and technology innovations.
• Train the team on current collections, brand pillars, and seasonal strategy, partnering with internal departments as needed.
• Prioritize clients, create a welcoming environment, maintain client relationships, and deliver meaningful after-sales experiences to build loyalty.
• Use a top-client strategy to retain and develop high-potential clients; promote brand awareness and market presence through community outreach and company-sponsored events.
• Capture client data to personalize future development opportunities and monitor monthly CRM reporting; foster private appointments and collaborate with Retail Head Office on local events and client targets.
• Oversee annual employee reviews and goal-setting; communicate business updates to align the team and hold monthly coaching sessions with timely, constructive feedback.
• Recruit, develop, and retain a high-performing team; build a talent pipeline through networking and competitive shopping, and provide a consistent, branded onboarding experience.
• Allocate staff resources and schedules to support sales and customer service; partner with the Retail Manager and Human Resource Manager to resolve employee relations issues.
• Motivate the team through effective communication and a positive, energetic environment; model the House Code of Behaviours and ensure the team follows it.
• Master company tools and applications, including IT and digital tools, and keep the team informed of updates; train and inspire employees in product knowledge, sales techniques, client services, and company policies and procedures.
• Identify team members for internal development opportunities and collaborate with the Retail Manager and Human Resource Manager on development plans; foster effective front- and back-of-house cooperation.
• Follow and enforce company policies and procedures; monitor expenses, maintain the operating budget, reduce costs, and ensure timely accounts payable invoices and cash disbursement policies.
• Complete quarterly loss prevention self-audits, monthly cycle counts, incident reporting, and monthly inventory reconciliations to keep annual inventory shrinkage below the company target.
• Oversee daily incoming and outgoing merchandise requests and shipments; analyze peak hours to prepare accurate monthly schedules, ensure adequate floor coverage, and submit payroll records on time.
• Maintain headquarters visual merchandising standards and organize company assets according to front- and back-of-house guidelines.
• Maintain the borrow log and consignment program in line with company policies and procedures.

Qualifications

• Demonstrated alignment with Alexander McQueen behaviours.
• Significant sales management experience in retail, luxury retail, or a service-related industry.
• Proven ability to drive store performance.
• Commercial awareness and strong business acumen, including knowledge of key retail performance indicators.
• Coaching and team development skills.
• Strong analytical skills and entrepreneurial spirit.
• Strong budget management experience.
• Strong verbal and written communication and organizational skills.
• Confidence in public speaking and engaging with external stakeholders.
• Ability to manage competing priorities in a fast-paced environment and adapt to change and new ways of working.
• Ability to manage pressure and maintain a positive working environment.
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Flexibility to work a retail schedule that includes evenings, weekends, and holidays.
• Ability to create, manage, and meet deadlines.
• Ability to remain mobile for extended periods.
• Passion for the fashion industry.
• Ability to climb a ladder and regularly lift packages weighing 10 lbs.

Skills

Experience

Significant sales management experience in retail, luxury retail, or a service-related industry.

Compensation

The base compensation for this position ranges from USD 110,000 to USD 120,000 per annum.

Culture

Alexander McQueen fosters a bold, highly creative workplace where exceptional craftsmanship, innovation, and a deep respect for British fashion heritage shape the employee experience. The House values individuality, collaboration, and artistic courage, offering an environment where teams are encouraged to push boundaries while upholding the precision and excellence of a luxury maison.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.