Alexander McQueen Senior Client Advisor

About Alexander McQueen

Alexander McQueen stands as a house of uncompromising creativity, where British tailoring, theatrical imagination and exquisite craftsmanship converge. Founded in London by Lee Alexander McQueen, the brand continues to cultivate a culture defined by emotional storytelling, technical mastery and bold innovation. As an employer, Alexander McQueen offers professionals the opportunity to contribute to a globally respected luxury maison within an environment that values individuality, precision and artistic courage. From ateliers and design studios to retail, merchandising and corporate functions, its teams are united by a commitment to excellence, sustainability and the enduring power of fashion as a form of cultural expression.

Role & Responsibilities

• Provide exceptional client experience through attentive listening and product expertise, demonstrating comprehensive knowledge of Alexander McQueen collections and house heritage
• Identify and execute cross-selling opportunities across all product categories to maximize individual and store sales performance
• Maintain and develop lasting client relationships using CRM and digital tools, whilst executing clienteling initiatives to strengthen loyalty
• Engage clients on contemporary fashion trends and luxury market developments, demonstrating genuine passion for fashion and industry knowledge
• Mentor junior team members through active support, feedback and collaborative problem-solving aligned with Alexander McQueen's house behaviours
• Uphold shopfloor standards and visual merchandising guidelines whilst ensuring appropriate inventory levels across the sales floor
• Execute daily operational responsibilities including floor management, stock operations, opening and closing procedures, and cash handling
• Maintain strict compliance with company policies regarding grooming, inventory management, logistics reporting and all head office directives
• Contribute to a positive, empowering working environment that reflects the house values of teamwork, respect and kindness

Qualifications

• Proven experience in a senior-level role within luxury fashion retail or premium customer service environment
• Demonstrated ability to consistently drive and exceed individual and store KPIs
• Strong command of CRM systems and digital retail tools
• Excellent verbal and written communication skills with sophisticated interpersonal abilities
• Proven sales excellence with the ability to overcome client objections and close transactions

Skills

Experience

Proven track record in a similar senior role within luxury fashion retail, with demonstrated ability to drive sales performance and mentor junior team members. Candidates must possess genuine interest in fashion and actively follow industry trends and market developments. Experience managing high-value client relationships in a luxury environment is essential.

Education

High school diploma or equivalent required; formal training in luxury retail, fashion merchandising, or customer service preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 30 to USD 35 per hour.

Culture

Alexander McQueen fosters a bold, highly creative workplace where exceptional craftsmanship, innovation, and a deep respect for British fashion heritage shape the employee experience. The House values individuality, collaboration, and artistic courage, offering an environment where teams are encouraged to push boundaries while upholding the precision and excellence of a luxury maison.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.