Alexander McQueen Senior Client Advisor
Join Alexander McQueen in Miami as a Senior Client Advisor. Be part of a luxury fashion house known for individuality and quality, located in the vibrant Design District.
Overview
Alexander McQueen, a prestigious British luxury fashion house, was founded by the iconic designer Lee Alexander McQueen in 1992. The brand became part of the esteemed Kering Group in 2001, a conglomerate renowned for its portfolio of luxury brands. Known for its distinctive expression of individuality and subversive strength, Alexander McQueen is celebrated for its uncompromising quality and creative vision, with its design studio and atelier based in London. Under the creative direction of Seán McGirr since December 2023, the house continues to push the boundaries of fashion innovation.
Role & Responsibilities
- Provide exceptional client experiences by greeting, listening, and assisting clients, demonstrating extensive knowledge of products and brand heritage.
- Proactively seize cross-selling opportunities across all product categories.
- Maintain and develop client relationships using CRM and digital tools to enhance client loyalty.
- Engage with clients on fashion trends and luxury market developments, showcasing passion for fashion and luxury products.
- Exceed individual financial targets and contribute to the store's overall success.
- Foster open communication with team members and propose effective solutions.
- Maintain shopfloor standards and ensure appropriate product levels on the sales floor.
- Participate in clienteling initiatives to strengthen client loyalty.
- Comply with company procedures on visual merchandising, operational guidelines, and stock procedures.
- Assist management in daily operations, including floor management and stock operations.
- Support managers in team development through mentoring activities.
- Demonstrate a thorough understanding of company policies and support other client advisors as needed.
Qualifications
- Proven experience in a similar role within fashion retail or customer service.
- Ability to drive and exceed individual and store KPIs.
- Genuine interest in fashion and industry trends.
- Team-player mentality.
- Strong verbal and written communication skills.
Skills
Experience
Proven experience in a similar role within fashion retail companies or customer service-related fields is required.
Workplace
This position is based in Miami, Florida, USA. Cerulean lists 111 open roles in Miami, including 3 posted recently. The broader Florida area accounts for 293 active listings on Cerulean, 7 of which are new. In USA as a whole, Cerulean currently features 2.262 open positions, with 71 posted this week.
Benefits
Kering is committed to building a diverse workforce and provides an inclusive environment that encourages talent expression and adaptation to a changing world.
Culture
Alexander McQueen fosters a culture of empowerment, teamwork, respect, and kindness, ensuring that every team member can thrive. The brand emphasizes a collaborative environment where creativity and individuality are celebrated, aligning with the Kering Group's commitment to diversity and inclusion.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.