Alexander McQueen Senior Client Advisor

About Alexander McQueen

Alexander McQueen stands as a house of uncompromising creativity, where British tailoring, theatrical imagination and exquisite craftsmanship converge. Founded in London by Lee Alexander McQueen, the brand continues to cultivate a culture defined by emotional storytelling, technical mastery and bold innovation. As an employer, Alexander McQueen offers professionals the opportunity to contribute to a globally respected luxury maison within an environment that values individuality, precision and artistic courage. From ateliers and design studios to retail, merchandising and corporate functions, its teams are united by a commitment to excellence, sustainability and the enduring power of fashion as a form of cultural expression.

McQueen is seeking a Senior Client Advisor for its Selfridges store in London on a five-month fixed-term contract. The role delivers a high-touch luxury client experience, develops client loyalty and sales, maintains store standards, and supports management with daily operations and team development.

Role & Responsibilities

• Deliver an exceptional client experience by greeting, listening to and assisting clients, anticipating their needs, and demonstrating excellent product knowledge and knowledge of AMQ’s history and heritage.
• Proactively pursue cross-selling opportunities across all product categories available in the store.
• Maintain and develop client relationships through a bespoke approach, using CRM and digital tools to strengthen client loyalty.
• Discuss fashion trends and developments in the luxury market with clients, demonstrating passion for fashion and luxury products.
• Exceed individual financial targets and maximize personal sales performance, contributing to the success of the store.
• Communicate openly and constructively with team members, collaborate, propose effective solutions when needed, and promote a positive working environment in line with the House Code of Behaviours.
• Actively seek and embrace feedback from colleagues and management, maintaining a continual learning mindset.
• Maintain shopfloor standards and appropriate product levels on the sales floor in line with house policies and procedures, using the company’s training resources.
• Participate in department or store clienteling initiatives to strengthen client loyalty.
• Follow company grooming standards and policies in accordance with AMQ standards.
• Comply with company procedures and guidelines for visual merchandising, operations, stock, cash activity, inventory, logistics and head-office reporting, ensuring policies and procedures are proactively executed.
• Assist management with daily operations, including floor management, stock operations, and opening and closing duties.
• Support managers in developing the team through mentoring and buddying.
• Understand company policies thoroughly and support other Client Advisors when needed.

Qualifications

• Demonstrate the desired McQueen behaviours.
• Proven experience in a similar role in fashion retail or a customer service-related field.
• Demonstrated ability to drive and exceed individual and store KPIs.
• Genuine interest in fashion and awareness of industry trends and news.
• Team-player mentality.
• Strong verbal and written communication skills.
• Strong selling skills and ability to overcome objections.
• Client-centric approach and entrepreneurial spirit.
• Ability to work in a fast-moving, dynamic environment.
• Luxury product knowledge and keen interest in fashion trends, the luxury market and social media.
• Ability to use digital retail tools and CRM.
• Ability to remain mobile for extended periods.

Skills

Experience

Proven experience in a similar role within fashion retail or a customer service-related field.

Workplace

Culture

Alexander McQueen fosters a bold, highly creative workplace where exceptional craftsmanship, innovation, and a deep respect for British fashion heritage shape the employee experience. The House values individuality, collaboration, and artistic courage, offering an environment where teams are encouraged to push boundaries while upholding the precision and excellence of a luxury maison.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.