Alexander McQueen Senior Client Advisor
About Alexander McQueen
Alexander McQueen, a prestigious British luxury fashion house, was founded by Lee Alexander McQueen in 1992 and became part of the Kering Group in 2001. Renowned for its bold expression of individuality and innovative tailoring, the brand is now under the creative direction of Seán McGirr. With its design studio and atelier based in London, Alexander McQueen continues to push the boundaries of fashion, maintaining its commitment to creativity and craftsmanship.
Alexander McQueen is seeking a Senior Client Advisor in Hong Kong. Join a prestigious luxury brand and excel in client relations and sales.
Role & Responsibilities
- Deliver exceptional client experiences by greeting, listening, and assisting clients, demonstrating extensive knowledge of products and the brand's heritage.
- Engage with clients on fashion trends and luxury market developments, showcasing passion for fashion and luxury products.
- Foster open communication with team members, proposing effective solutions collaboratively.
- Contribute to the visual merchandising of products in line with brand standards.
- Ensure store maintenance and product availability on the sales floor, adhering to corporate policies.
- Adhere to company grooming standards and policies.
- Exceed individual financial targets and maximize sales performance, contributing to store success.
- Proactively identify cross-selling opportunities across all product categories.
- Develop and maintain client relationships using CRM and digital tools.
- Enhance client loyalty through participation in clienteling initiatives.
- Stay updated on product knowledge, sales techniques, and company policies.
- Handle products with the utmost care and respect.
- Comply with operational guidelines, stock procedures, and reporting activities as per company policies.
Qualifications
- Proven experience in a similar role within fashion retail companies.
- Demonstrated ability to drive and exceed individual and store KPIs.
Skills
Experience
Proven experience in a similar role within fashion retail companies is required.
Workplace
This position is based in Hong Kong, Hong Kong, China.
Benefits
The position offers a comprehensive benefits package, including opportunities for professional growth within a globally recognized luxury brand.
Culture
Alexander McQueen fosters a culture of empowerment, teamwork, respect, and kindness. The brand values diversity and inclusivity, believing that a diverse workforce enriches the workplace and enhances the ability to adapt to a changing world. As part of the Kering Group, Alexander McQueen is committed to providing a supportive environment where all employees can thrive.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.